Client Manager

Role overview

Key responsibilities

• Grow assigned client relationships, build stakeholder influence, and coordinate company offices to deliver a strong client experience across relevant markets.
• Meet revenue, margin, and quota targets by connecting client needs to company offerings and solutions.
• Develop regional account strategies with local client managers and engage key stakeholders to advance those strategies.
• Reduce churn, improve retention, and grow portfolio profitability, revenue, and client satisfaction.
• Use Salesforce.com and company sales methodology to manage accounts, opportunities, pipelines, and forecasts.
• Understand and comply with International Trade Policy; support financial control, governance, and compliance.
• Generate demand by identifying client needs and articulating the value of company services and solutions.
• Manage accounts systematically, assess competitive vulnerabilities, and ensure proposed solutions address client requirements.
• Act as the first point of contact for client issues.

Knowledge and attributes

• Apply sales business acumen, planning, tools, and understanding of client commercial and financial needs to deliver value.
• Manage client engagement across the lifecycle, build trust, plan sales activity, understand client needs, and act as a trusted advisor.
• Understand company offerings, client applications, use cases, and market trends; connect solutions to client outcomes.
• Identify and advance opportunities, take ownership, and coordinate internal and external resources to close sales.

Academic qualifications and experience

• Bachelor's degree or equivalent in business or a sales-related field; relevant vendor certifications are advantageous.
• Seasoned experience in global partner management, sales and/or customer service, and IT or professional services business development and/or sales.
• Seasoned experience aligning stakeholders around a common vision, developing sales-oriented solutions, and working in a similar client manager role.
• Seasoned experience with the Salesforce.com contact platform.

Workplace

• On-site working.