Network Voice Engineer
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About the Role
Job Title: Senior Network Voice Engineer Primary Skill: Cisco CUCM Secondary Skill: Genesys PureConnect, Ribbon SBC Role Summary We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-vendor voice ecosystem.
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Role Summary
We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-vendor voice ecosystem.
The primary focus of this role is the engineering and support of our Genesys PureConnect contact center as it transitions from a traditional On-Premises deployment to a Hybrid deployment model.
You will act as the internal technical lead supporting a 3rd-party vendor during this critical migration, ensuring operational stability of the existing environment—including the Verba (Verint) recording solution.
Additionally, you will manage Cisco CUCM for desk telephony and oversee high-end AV integrations (Q-SYS) within Microsoft Teams.
2. Verba (Verint) Management & Decommissioning
3.
Microsoft Teams & Q-SYS (Video & AV)
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