Network Voice Engineer
Skills
About This Role
Role Summary
We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-vendor voice ecosystem.
The primary focus of this role is the engineering and support of our Genesys PureConnect contact center as it transitions from a traditional On-Premises deployment to a Hybrid deployment model.
You will act as the internal technical lead supporting a 3rd-party vendor during this critical migration, ensuring operational stability of the existing environment—including the Verba (Verint) recording solution.
Additionally, you will manage Cisco CUCM for desk telephony and oversee high-end AV integrations (Q-SYS) within Microsoft Teams.
2. Verba (Verint) Management & Decommissioning
3.
Microsoft Teams & Q-SYS (Video & AV)
Required Skills & Qualifications
- Experience:
- 7+ years in Voice/UC Engineering with specific focus on Contact Centers.
• Core Technical Stack
- Expert:
- Genesys PureConnect (Architecture, Handlers, Hybrid deployment concepts).
- Expert:
- Microsoft Teams Rooms (MTR) & Q-SYS Audio/Video integration.
- Strong:
- Cisco CUCM (Call Manager).
- Strong:
- SIP Signaling & Network troubleshooting.
- Project Experience:
- Proven experience acting as a technical lead during major telephony platform migrations (On-Prem to Cloud/Hybrid).
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