Network Support & Infrastructure Engineer (2 Positions)
Skills
About This Role
Role Summary
We are looking for two dedicated professionals to support and maintain network infrastructure, ensuring high availability, performance, and security across enterprise environments.
The role involves hands-on troubleshooting, monitoring, and coordination with internal teams for smooth operations.
Key Responsibilities
Monitor and maintain network infrastructure including routers, switches, firewalls, and VPNs
Handle L1/L2 network support issues, including troubleshooting connectivity and performance problems
Assist in network configuration, upgrades, and patching activities
Manage and track incidents, service requests, and escalations
Coordinate with internal teams for infrastructure changes and deployments
Perform basic security checks and ensure compliance with defined policies
Maintain proper documentation of network configurations and incidents
Ensure timely resolution within defined SLAs
Required Skills
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Knowledge of routing & switching concepts
Basic experience with firewalls and VPN technologies
Familiarity with network monitoring tools
Good troubleshooting and analytical skills
Strong communication and coordination abilities
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