Network Operations Center Team Lead

Overview

Network Operations Leadership

• Lead and coordinate daily Network Operations Center (NOC) activities.
• Act as the primary escalation point for complex network incidents and service outages.
• Ensure network availability, performance, and reliability targets are consistently achieved.
• Monitor and report on operational KPIs, SLAs, and service performance metrics.
• Mentor and support network engineers and NOC personnel in troubleshooting and operational best practices.
• Participate in shift planning, workload allocation, and operational governance activities.

Network Infrastructure Management

• Manage enterprise LAN, WAN, WLAN, NAC, and data center network environments.
• Oversee the configuration, implementation, and optimization of network infrastructure.
• Ensure network capacity planning aligns with business growth requirements.
• Lead network upgrades, migrations, and infrastructure enhancement initiatives.
• Support network architecture reviews and recommend improvements.

Incident, Problem & Change Management

• Lead the investigation and resolution of major incidents.
• Conduct root cause analysis (RCA) and implement preventive measures.
• Ensure adherence to change management processes and governance standards.
• Review and approve network changes, maintenance activities, and implementation plans.
• Coordinate maintenance windows and ensure minimal business disruption.

Monitoring & Performance Optimization

• Ensure proactive monitoring of network infrastructure using enterprise monitoring platforms.
• Analyze network performance including availability, utilization, throughput, latency, and capacity.
• Identify recurring issues and implement permanent corrective actions.
• Drive automation initiatives to improve operational efficiency and reduce manual intervention.

Security & Compliance

• Collaborate with cybersecurity teams to implement network security policies and controls.
• Support vulnerability remediation and network hardening initiatives.
• Ensure compliance with organizational security standards and regulatory requirements.
• Participate in security incident investigations affecting network infrastructure.

Documentation & Reporting

• Maintain accurate network diagrams, operational procedures, and technical documentation.
• Produce regular operational reports, incident summaries, and performance dashboards.
• Develop and maintain operational runbooks and escalation procedures.

Stakeholder & Vendor Management

• Coordinate with vendors, service providers, and internal stakeholders for issue resolution and project delivery.
• Manage vendor escalations and support contracts.
• Work closely with infrastructure, systems, security, and application teams to ensure seamless service delivery.

Qualifications and Requirements

• Minimum 7 years of experience in enterprise network operations and infrastructure support.
• Minimum 2 years of experience in a senior network engineering, team lead, or network operations leadership role.
• Experience managing critical enterprise network environments and supporting business-critical services.
• Bachelor's Degree in Computer Science, Information Technology, Network Engineering, or a related field.
• CCNP Enterprise certification is mandatory.
• CCIE Enterprise Infrastructure, CCIE Enterprise Wireless, or equivalent certification is highly desirable.

Technical Skills

• Strong knowledge of BGP, OSPF, EIGRP, MPLS, VRF, VLAN, STP, VTP, HSRP, QoS, and enterprise routing and switching technologies.
• Hands-on experience with Cisco Routers, Switches, Wireless LAN Controllers, Access Points, Cisco ISE, Cisco DNA Center, and SD-WAN solutions.
• Experience with network monitoring and management platforms such as SolarWinds, Cisco DNA Center, Cisco Prime, PRTG, and Wireshark.
• Strong troubleshooting skills across LAN, WAN, WLAN, NAC, and security infrastructure.
• Familiarity with network automation and scripting technologies is advantageous.