Network & Communication Services Manager
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Key skills for this role
About the Role
Lead and manage network infrastructure, voice systems, and wireless management while ensuring high performance, compliance, and team collaboration.
Key Skills for This Role
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About the Role
The Network & Communication Services Team Lead is responsible for leading and managing the three units under Network & Communication Services, including Network Infrastructure & Architecture, Voice & Communication Systems, and Wireless/WAN Management.
This role ensures the design, implementation, and continuous improvement of a robust, secure, and scalable network infrastructure.
The incumbent will manage service delivery across LAN/WAN, VoIP, and wireless networks to ensure high availability, performance, and alignment with organizational goals
Leadership & Strategy
- Lead all functions under Network & Communication Services, aligning unit objectives with organizational IT and security strategies.
- Develop and maintain network roadmaps, ensuring scalability and adaptability to changing business needs.
- Supervise and mentor network engineering teams, fostering a culture of innovation and accountability
Voice & Communication Systems
- Manage VoIP infrastructure, gateways, SIP trunks, and QoS.
- Maintain and improve call center/IVR platforms, voicemail, and call routing systems.
- Coordinate with vendors and internal teams to ensure reliability and performance of voice systems.
Wireless & WAN Management
- Oversee deployment and maintenance of wireless access points and WAN connectivity.
- Optimize bandwidth usage and remote access solutions for performance and cost-efficiency.
- Monitor and troubleshoot WAN traffic for latency, congestion, and reliability issues.
Collaboration & Communication
- Collaborate with IT Security, Technical Management, and Data Centre teams to ensure integrated infrastructure planning.
- Act as an escalation point for major network and communication incidents.
- Support incident response and troubleshooting with detailed root cause analysis and resolution strategies.
Compliance & Documentation
- Maintain accurate documentation of network configurations, architecture diagrams, and operational procedures.
- Ensure compliance with industry standards, audit requirements, and internal policies.
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