Data Centre Management Team Lead

The Data Centre Management Team Lead is responsible for overseeing all aspects of enterprise data center operations across units within the Data Centre Management division including NOC & Infrastructure Monitoring, Business Continuity & Disaster Recovery (BC/DR), and Infrastructure Planning & Cloud Readiness.

This role ensures the availability, resiliency, and long-term scalability of the organization s core infrastructure.

The Team Lead provides leadership in infrastructure monitoring, continuity planning, capacity forecasting, and cloud enablement while ensuring compliance with IT governance and best practices.

& RESPONSIBILITIES Leadership & Strategy: Lead and coordinate the activities of the NOC, BC/DR, and Infrastructure Planning teams.

Align unit goals with organizational IT strategy to ensure high availability, resilience, and scalability.

Define key performance indicators (KPIs) for operational efficiency and service delivery excellence.

NOC & Infrastructure Monitoring: Oversee real-time monitoring of the full technology stack, including servers, storage, switches, firewalls, and critical infrastructure services.

Ensure timely response to alerts and incidents affecting system and service availability.

Manage monitoring tools and dashboards, proactively identifying performance bottlenecks and failures.

Maintain SLA metrics and escalation procedures across infrastructure teams.

Business Continuity & Disaster Recovery (BC/DR): Direct the full lifecycle planning, testing, and documentation of disaster recovery and business continuity strategies.

Ensure critical infrastructure and services are protected with proper failover, redundancy, and restoration plans.

Coordinate with application owners and business units to validate recovery point objectives (RPOs) and recovery time objectives (RTOs).

Support audits and compliance checks for continuity programs.

Infrastructure Planning & Cloud Readiness: Lead long-term capacity planning for on-premise data center infrastructure to meet future business demands.

Define and guide cloud readiness initiatives, including assessment, planning, and high-level architecture design.

Collaborate with technical teams to align hybrid infrastructure with cloud-native and modernization efforts.

Support infrastructure lifecycle management, including procurement, refresh, and decommissioning strategies.

Documentation, Compliance & Reporting: Ensure comprehensive documentation of infrastructure assets, DR/BC procedures, and cloud migration plans.

Enforce compliance with internal policies, regulatory requirements, and industry frameworks (ISO 27001, NCA ECC, etc.).

Provide executive-level reporting on uptime, incident trends, DR tests, and infrastructure planning KPIs.