Multi-Property Assistant EBC Manager
Role Overview
Handle guest calls, requests, questions, concerns, and reservations while supporting Sales & Marketing office operations.
Support management with employee training, motivation, and service quality monitoring.
Key Skills for This Role
Full Job Posting
Position summary
Handle guest calls, requests, questions, concerns, and reservations while supporting Sales & Marketing office operations.
Support management with employee training, motivation, and service quality monitoring.
Guest and business responsibilities
- Resolve guest requests and problems by contacting relevant departments as needed.
- Use upselling and other sales techniques to maximize revenue and maintain guest loyalty.
- Process reservation requests, changes, cancellations, and Marriott Rewards redemptions; enter rewards information when taking reservations.
- Answer and process guest calls and perform general Sales & Marketing office duties.
- Assist with employee training and motivation and monitor adherence to quality standards.
- Welcome guests, address service needs, communicate professionally, and maintain positive working relationships.
- Follow company policies, maintain professional appearance and confidentiality, protect company assets, and perform other reasonable assigned duties.
Preferred qualifications
- High school diploma or GED equivalent is preferred.
- At least 4 years of related work experience is preferred.
- Three years of supervisory experience is preferred.
About Marriott
Marriott International describes itself as an equal opportunity employer and highlights its hospitality brands and associate development opportunities.
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