Multi Channel Service Agent

Do you want to take the next step in your career or take on a new challenge?

Ever wondered what the digital side of Customer Service looks like?

Well, here is your chance!

Momentum Energy currently has an opening for a Multi Channel Service Agent in our Hobart office.

About you:

• Do you have a one stop shop and first call resolution mindset? - Ideally you will have worked in the contact centre and have knowledge of the Energy Industry. - Are you genuinely caring about other people and can easily put yourself into someone else’s shoes? - Are you a curious and a natural problem-solver? - Is getting to the bottom of an issue and finding ways to fix it second nature to you? - Are you an authentic, no-bull kind of person who can build genuine rapport with customers over the phone? - Are you patient, resilient and versatile? - You have bucket loads of team enthusiasm and a ‘we got this!’ attitude? - If yes, we’d love to hear from you!

Multi-Channel are a fast paced service based team handling digital and phone based enquiries for external and internal customers, we aim to interact with over 40 enquiries per day.

You will respond to a range of enquiries and requests from residential and business customers.

Predominately our workload is via email however, you will support the contact centres voice queues when required and also utilise other channels such as Live Chat and social media.

People have lots of different reasons for contacting their power company – questions, complaints, changing contact details, checking if there’s a better price – and these are the kinds of things you’ll help them with.

Don’t worry, you’ll get top-notch training, so you’ll be an energy whizz before you answer any digital or phone-based enquiries.

What's in it for you?

Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us.

You’ll be primarily based at our Hobart offices, we are also open to offering you the option to occasionally work from home, chat to us about what this could look like for you!

Some important info: If you’re successful, you will be working a 7.5-hour day on a rotating roster from 8am – 6pm Monday – Friday.

You’ll need to be available for regular shifts during these hours in a part to full-time capacity of 37.5hrs per week.

If you like the sound of this opportunity, we’d love to hear from you!