Credit Support Consultant

You'll be part of Momentum Energy’s Credit Support team – a team that celebrates its achievements and its people. You’ll conduct respectful, efficient and effective debt minimisation activities.

Managing a portfolio of customers in a fast paced inbound and outbound environment

Engaging with customers to gain an understanding of their situation and use your keen sense of judgement to negotiate solutions to get them back on track and improve their financial situation

Investigate and resolve customer issues and disputes by listening and engaging

Assessing customers for payment support via the Keeping Momentum program and relevant government assistance

Educating customers to ensure adherence to future obligations

Further information can be found on the attached Position Description: Credit Support Consultant PD.pdf

You're a great communicator and relationship builder, you’re passionate about caring for customers, and finding solutions that are best for our customers. You’re a self-starter who is positive, optimistic and you pride yourself on delivering exceptional results whilst operating in an ethical, personal and professional manner.

Collections experience in the energy industry or experience in a similar credit management role (Banking and Telco)

Customer service or tele-sales experience in regulated industries such as Banking, Telco and Utilities

Ability to use multiple systems and multi-task whilst displaying attention to detail

Strong interpersonal and relationship building skills

High quality communication and negotiation skills

Proven conflict resolution and problem solving skills

Versatility, resilience and a customer-centric mindset

Demonstrated ability to drive your own productivity, back yourself by making decisions

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia’s renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don’t meet all the requirements listed, we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at [email protected] or +61 402 681 632.