Mission Operations Manager - UK

Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

Qualifications

• 7+ years of experience in Business Development, Sales, Growth, Operations, Program Management, Project Management, Consulting, or a similarly high-execution environment.
• A proven ability to build trust across technical, operational, and customer-facing teams while driving alignment and execution without direct authority.
• Strong operational judgment with exceptional written and verbal communication skills, attention to detail, and the ability to simplify complex problems.
• A systems mindset—you naturally look for opportunities to improve processes, eliminate friction, and build scalable ways of working.
• Comfortable managing multiple priorities, rapidly context switching, and making sound decisions in fast-moving, ambiguous environments.
• Highly organized, self-directed, and accountable, with a bias toward ownership and execution.
• Experience translating customer needs into actionable internal priorities and coordinating cross-functional teams to deliver results.
• Proficiency with Microsoft Office and collaboration tools such as Slack, Jira, Salesforce, Asana, Confluence, and Foundry.
• Bachelor's degree in Engineering, Business, Communications, Political Science, or a related field.
• Physical Location
• Work full-time onsite in our London office.
• Regular travel required for product testing, customer demonstrations and cross-functional collaboration with teams at our Los Angeles HQ (roughly 20%).
• Why CHAOS?
• Health Benefits: private medical, dental and vision benefits (for employees & dependents) will be 100% paid for by the company
• Additional benefits: 5% pension match
• Compensation Components: competitive base salaries, generous pre-IPO stock option grants, relocation assistance + (coming soon!) annual bonuses
• Team Growth: 350 employees and counting across 5 global offices
• Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

Preferred Qualifications

• Familiarity with the defense industry and government acquisition process is preferred.

Responsibilities

• Translate strategic priorities into operational reality, identifying gaps between strategy and execution before they impact customers.
• Design and continuously improve scalable workflows across demonstrations, deliveries, customer onboarding, training, resource planning, approvals, and cross-functional handoffs.
• Build repeatable operating models, playbooks, and templates that enable the Mission organization to scale while preserving flexibility where it matters.
• Identify operational bottlenecks and remove execution friction to improve speed, quality, and predictability.
• Define the metrics that matter and establish the systems to measure, track, and report on operational performance.
• Maintain high-quality data across dashboards and other business systems to enable informed decision-making.
• Analyze operational trends, identify opportunities for improvement, risk mitigation and provide actionable recommendations to leadership.
• Partner closely with cross-functional teams to understand how work gets done and where it can be improved.
• Establish operating rhythms, communication cadences, and decision-making processes that keep teams aligned and execution on track.
• Drive accountability across teams without direct authority by building trust, creating clarity, and maintaining momentum.
• Anticipate risks, surface dependencies early, and ensure the organization is prepared to execute at every stage of the customer lifecycle.
• You have a customer service mindset.
• You thrive in high-execution environments where ownership is expected and ambiguity is constant.
• You naturally gravitate toward solving operational problems and improving how teams work together.
• You can quickly become conversant in unfamiliar domains and earn credibility with technical and operational stakeholders.
• You balance structured thinking with pragmatism, knowing when to build process and when to move quickly.
• You build trust and influence teams through data, action and sound judgment rather than formal authority.
• You care as much about how work gets done as the outcome itself.
• You love a challenge.