Mgr-Banquets
Role Overview
Directs and motivates the banquet team while personally assisting with high-quality service and communicating with stakeholders about event success.
Monitors financial and administrative responsibilities, protects assets, and identifies training opportunities.
Key Skills for This Role
Full Job Posting
Role overview
Directs and motivates the banquet team while personally assisting with high-quality service and communicating with stakeholders about event success.
Monitors financial and administrative responsibilities, protects assets, and identifies training opportunities.
Schedule and position
- The position is full time and designated as management.
Location and workplace
- The role is based at the Ritz-Carlton property on Ras Abu Abboud Street in Doha, Qatar; the posting says it is not remote.
Education and experience
- High school diploma or GED and 2 years of experience in event management, food and beverage, or a related professional area.
Banquet operations
- Project department supply needs; maintain inventories and equipment; control beverage costs using banquet records.
- Apply event-related laws and reinforce standards, policies, procedures, and sanitation levels.
- Manage activities for event success and customer satisfaction; schedule staff to forecasts and service standards while maximizing profits.
- Build relationships with groups to retain business and support growth; liaise with kitchen staff.
- Set goals, delegate tasks, hold monthly meetings, lead shifts, and actively serve events.
- Apply food and wine pairing, cuisine, and current event trend knowledge.
Guest service and team development
- Set a positive example in guest relations, gather feedback, handle guest problems and complaints, and empower employees to provide excellent service.
- Communicate emergency procedures and ensure staff are trained in safety procedures.
- Observe employee service behaviors, provide feedback, monitor progress, and participate in corrective action plans.
- Review guest satisfaction and Meeting Planner Survey results and help implement service improvements.
- Attend and participate in pertinent meetings.
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