Mgr-Banquet Operations

Location

Full Time

Job Summary

Education And Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Managing Banquet Operations

• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
• Conducts banquet room function inspections prior to each event to ensure the room is set according to specifications.
• Conducts monthly department meetings with the Banquet captains and employees.
• Maintains attendance log for banquet employees.
• Maintains cleanliness and sanitation standards in all banquet operation areas.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Promotes employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Projects supply needs and orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Participating in and Leading Banquet Teams
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental).
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
• Acts as a liaison to the kitchen staff.

Providing And Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Understands the impact event services have on the overall success of an event and manages activities to maximize customer satisfaction.
• Reviews comment cards and guest satisfaction results with employees.
• *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*
• 在全球百余家备受认可的丽思卡尔顿酒店中，每位员工都力争为宾客缔造历久弥新的非凡体验－恒久隽永，难以忘怀。全球各地的酒店英才在此汇聚，匠心呈献终生难忘的珍贵时光，我们深信，创意灵感、贴心关怀和将心比心是我们走向成功的核心所在。
• 我们无时无刻不在超越酒店行业的要求、树立豪华服务的标杆，我们也为宾客悦享真诚关怀和舒心体验而深感自豪。
• 您的职责是始终以优雅风度用心提供周到服务，践行丽思卡尔顿“黄金标准”。黄金标准是丽思卡尔顿的品牌根基，指引我们一步步走向更好。正是这一品牌根基和文化理念使丽思卡尔顿一步步迈向成功，赢得了全球豪华酒店品牌佼佼者的声誉。加入丽思卡尔顿团队，学习我们的员工承诺、信条和服务准则，践行黄金标准，磨炼您的技能。我们在此承诺，每一位员工都将为选择这份事业和拥有出色同事感到自豪。
• 加入丽思卡尔顿，便是加入万豪国际集团的非凡品牌组合。
• 从这里扬帆起航
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• 人生目标，
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• 卓越国际团队，
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