Mgr-Banquet Operations

Location

Full Time

Job Summary

Education And Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Managing Banquet Operations

• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
• Conducts banquet room function inspections prior to each event to ensure the room is set according to specifications.
• Conducts monthly department meetings with the Banquet captains and employees.
• Maintains attendance log for banquet employees.
• Maintains cleanliness and sanitation standards in all banquet operation areas.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Promotes employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Projects supply needs and orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Participating in and Leading Banquet Teams
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental).
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
• Acts as a liaison to the kitchen staff.

Providing And Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Understands the impact event services have on the overall success of an event and manages activities to maximize customer satisfaction.
• Reviews comment cards and guest satisfaction results with employees.
• *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*
• 在全球百餘家備受認可的麗思
• 卡
• 爾頓酒店中，
• 每
• 位員工都力爭為賓客締造
• 歷
• 久彌新的非凡體驗－恆久雋永，難以忘懷。全球各地的飯店英才在此匯聚，匠心呈獻終生難忘的珍貴時光，我們深信，創意靈感、貼心關懷和將心比心是我們走向成功的核心所在。
• 我們無時無刻不在超越飯店行業的要求、樹立豪華服務的標杆，我們也為賓客悅享真誠關懷和舒心體驗而深感自豪。
• 您的職責是始終以優雅風度用心提供周到服務，踐行麗思
• 卡
• 爾頓「黃金標準」。黃金準則是麗思
• 卡
• 爾頓的品牌根基，指引我們一
• 步步
• 走向更好。正是這一品牌根基和文化理念使麗思
• 卡
• 爾頓一
• 步步
• 邁向成功，贏得了全球豪華飯店品牌佼佼者的聲譽。加入麗思
• 卡
• 爾頓團隊，學習我們的員工承諾、信條和服務準則，實踐黃金雕準，磨練您的技能。我們在此承諾，
• 每
• 一位員工都將為選擇這份事業和擁有出色同事感到自豪。
• 加入麗思
• 卡
• 爾頓，便是加入萬豪國際集團的非凡品牌組合。從
• 這裡
• 揚帆啟程，發揮個人價值，
• 追求
• 人生目標，
• 加入
• 卓越國際團隊，
• 展現
• 真我風采。