Mgr-Banquet Operations

Location

Full Time

Job Summary

Education And Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Managing Banquet Operations

• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
• Conducts banquet room function inspections prior to each event to ensure the room is set according to specifications.
• Conducts monthly department meetings with the Banquet captains and employees.
• Maintains attendance log for banquet employees.
• Maintains cleanliness and sanitation standards in all banquet operation areas.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Promotes employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Projects supply needs and orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Participating in and Leading Banquet Teams
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental).
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
• Acts as a liaison to the kitchen staff.

Providing And Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Understands the impact event services have on the overall success of an event and manages activities to maximize customer satisfaction.
• Reviews comment cards and guest satisfaction results with employees.
• *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*
• Con oltre 100 strutture premiate in tutto il mondo, il personale The Ritz-Carlton crea momenti talmente straordinari da rendere indimenticabili le esperienze degli ospiti.
• Attraiamo i migliori professionisti del settore ricettivo del mondo, in grado di dare vita a ricordi che durano per sempre, nella convinzione che tutti possono trovare la propria realizzazione quando sono messi in condizione di essere creativi, premurosi e comprensivi.
• Ogni giorno ridefiniamo gli standard dei servizi di lusso più speciali e straordinari in tutto il mondo e siamo orgogliosi di offrire l'eccellenza nella cura e nel comfort dei nostri ospiti.
• Il tuo ruolo sarà di garantire che gli "standard di eccellenza" The Ritz-Carlton siano erogati ogni giorno con cortesia e attenzione. Gli standard di eccellenza costituiscono il fondamento di Ritz-Carlton e sono ciò che ci spinge a migliorarci giorno dopo giorno. È su queste basi e sulla convinzione che la nostra cultura sia fondamentale per il successo che The Ritz Carlton si è guadagnato la reputazione di brand leader mondiale nell'accoglienza di lusso. In qualità di componente del nostro team imparerai e rappresenterai gli standard di eccellenza, come la Promessa dei dipendenti, il Credo e i Valori del servizio. E la nostra promessa a te è di offrirti la possibilità di provare orgoglio per il lavoro che svolgi e per le persone con cui lavori.
• Entrando a far parte di Ritz-Carlton ti unirai a un portfolio di brand con Marriott International.

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