Mgr-Banquet Operations

Location

Full Time

Job Summary

Education And Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Managing Banquet Operations

• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
• Conducts banquet room function inspections prior to each event to ensure the room is set according to specifications.
• Conducts monthly department meetings with the Banquet captains and employees.
• Maintains attendance log for banquet employees.
• Maintains cleanliness and sanitation standards in all banquet operation areas.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Promotes employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Projects supply needs and orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Participating in and Leading Banquet Teams
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental).
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
• Acts as a liaison to the kitchen staff.

Providing And Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Understands the impact event services have on the overall success of an event and manages activities to maximize customer satisfaction.
• Reviews comment cards and guest satisfaction results with employees.
• *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*
• Dans plus de 100 établissements primés à travers le monde, le personnel de l'enseigne Ritz-Carlton crée des expériences si exceptionnelles qu'elles restent gravées dans la mémoire des clients longtemps après leur séjour.
• L'enseigne attire les meilleurs talents de l'hôtellerie du monde entier, qui perpétuent la tradition de créer des souvenirs inoubliables.
• Nous avons la conviction que chaque personne peut réussir si on lui donne les moyens d'être créative, attentionnée et empathique.
• Chaque jour, nous définissons la norme d'un service luxueux, exclusif et inégalé dans le monde entier.
• C'est notre grande fierté d'offrir à notre clientèle l'excellence en matière de confort et d'hospitalité.
• Votre rôle consistera à veiller à ce que les normes d'excellence de l'enseigne Ritz-Carlton soient respectées chaque jour, de manière élégante et réfléchie.
• Ces normes constituent le fondement des établissements Ritz-Carlton et elles nous poussent à nous surpasser chaque jour.
• C'est grâce à elles et à notre conviction que notre culture contribue à notre succès que Ritz-Carlton a acquis la réputation d'une enseigne mondiale leader dans le secteur de l'hôtellerie de luxe.
• En tant que membre de notre équipe, vous apprendrez et appliquerez nos normes d'excellence, telles que notre promesse des employés, notre credo et nos valeurs de service.
• En contrepartie, nous vous offrons la possibilité d'éprouver de la fierté à l'égard de votre travail et de vos collègues.
• En intégrant l'équipe Ritz-Carlton, vous rejoignez également le portefeuille d'établissements de Marriott International.

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