Meter Technician

About the Department

Position Duties

• ESSENTIAL FUNCTIONS/TYPICAL TASKS: The employee may perform a combination of some or all of the following duties and other duties which may be assigned by the Town of Smithfield. Operating AMI Network NexGrid, software which supports the Town’s electric and water meters. Connects and disconnects water and electric service in response to moving customers and/or delinquent utility payments Performs and records meter re-reads; investigates leaking meters or other possible reasons for high water usage; investigates meter tampering. Scheduling appointments with customers to troubleshoot and resolve problems or address issues. Installs, replaces and repairs meters; troubleshoots problems such as visual reads and repairs meters; programs and re-programs meters. Installs new meters and changes out meters for technology; may install temporary meters for contractors. Receives and performs tasks according to work orders Responding to contractor calls to resolve delays in providing service. Relaying information for repairs or additional services, as required. Records meter readings into hand-held computer. Cleans meter boxes and reports broken and malfunctioning meters to the proper authority. Conducts rechecks of meters when complaints are received. Operates a truck in a safe and efficient manner. Inspects and maintains vehicles and submits requests for servicing of the vehicles. Explains meter readings to citizens and answers questions of a general nature on meter readings. Performs related duties as required. KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge of street layout and meter locations on assigned routes. Some knowledge of the functional operations of meters. Some knowledge of utility service policies. Ability to deal courteously and effectively with the public. Ability to work independently within a routine schedule and to walk to cover an assigned route. Ability to read and record meter readings accurately and report related conditions. Ability to operate hand-held meter reading device, drive truck in a safe manner, and operate a radio.
• Operating AMI Network NexGrid, software which supports the Town’s electric and water meters.
• Connects and disconnects water and electric service in response to moving customers and/or delinquent utility payments
• Performs and records meter re-reads; investigates leaking meters or other possible reasons for high water usage; investigates meter tampering.
• Scheduling appointments with customers to troubleshoot and resolve problems or address issues.
• Installs, replaces and repairs meters; troubleshoots problems such as visual reads and repairs meters; programs and re-programs meters.
• Installs new meters and changes out meters for technology; may install temporary meters for contractors.
• Receives and performs tasks according to work orders
• Responding to contractor calls to resolve delays in providing service.
• Relaying information for repairs or additional services, as required.
• Records meter readings into hand-held computer.
• Cleans meter boxes and reports broken and malfunctioning meters to the proper authority.
• Conducts rechecks of meters when complaints are received.
• Operates a truck in a safe and efficient manner.
• Inspects and maintains vehicles and submits requests for servicing of the vehicles.
• Explains meter readings to citizens and answers questions of a general nature on meter readings.
• Performs related duties as required.
• Considerable knowledge of street layout and meter locations on assigned routes.
• Some knowledge of the functional operations of meters.
• Some knowledge of utility service policies.
• Ability to deal courteously and effectively with the public.
• Ability to work independently within a routine schedule and to walk to cover an assigned route.
• Ability to read and record meter readings accurately and report related conditions.
• Ability to operate hand-held meter reading device, drive truck in a safe manner, and operate a radio.

Minimum Qualifications

• EDUCATION AND EXPERIENCE: Graduation from high school or GED equivalent and 2 to 5 years of experience including public contact and working with data and figures; or Equivalent combination of education and experience. Position requires physical stamina to perform the work. Possession of a valid North Carolina driver’s license

EDUCATION AND EXPERIENCE

Other Qualifications

• PHYSICAL REQUIREMENTS: Must be able to physically perform the basic life operational support functions of balancing, stooping, kneeling, crouching, reaching, standing, walking, lifting, talking, hearing, and repetitive motions. Must be able to perform medium work exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Must possess the visual acuity to operate a hand-held computer, read data and figures, and operate a truck safely.

PHYSICAL REQUIREMENTS

• Must be able to physically perform the basic life operational support functions of balancing, stooping, kneeling, crouching, reaching, standing, walking, lifting, talking, hearing, and repetitive motions.
• Must be able to perform medium work exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Must possess the visual acuity to operate a hand-held computer, read data and figures, and operate a truck safely.

Benefits

• Comprehensive benefits include: Paid holidays, vacation and sick time Paid medical for all full-time employees Partial paid dental Paid $20,000 term-life insurance for all full-time employees Option benefits Include Vision Short-Term and Long-Term Disability Voluntary Life and AD&D Insurance Voluntary Dependent Life Voluntary Accident, Hospital Indemnity, and Critical Illness Insurance Voluntary Universal Life Flexible Spending Accounts Local government retirement plan (LGERS) and an up to 5% 401k Town match. Free Membership at the Smithfield Recreation & Aquatics Center. Fore more benefits information, please visit https://www.smithfield-nc.com/page/ebc_home
• Paid holidays, vacation and sick time
• Paid medical for all full-time employees
• Partial paid dental
• Paid $20,000 term-life insurance for all full-time employees
• Option benefits Include Vision Short-Term and Long-Term Disability Voluntary Life and AD&D Insurance Voluntary Dependent Life Voluntary Accident, Hospital Indemnity, and Critical Illness Insurance Voluntary Universal Life Flexible Spending Accounts
• Vision
• Short-Term and Long-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Dependent Life
• Voluntary Accident, Hospital Indemnity, and Critical Illness Insurance
• Voluntary Universal Life
• Flexible Spending Accounts
• Local government retirement plan (LGERS) and an up to 5% 401k Town match.
• Free Membership at the Smithfield Recreation & Aquatics Center.