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Member Services Supervisor

Crunch Fitness Canada
Hamilton, CAN
Full-time
Entry · 1+ years experience
Onsite
CAD 20-20 hourly / hour
Discovered 1 months ago

Full Job Posting

  • Opportunity for advancement
  • Training & development
  • Bonus based on performance
  • Drive weekend lead generation, appointments, and membership sales
  • Consistently achieve and exceed personal sales targets
  • Support and challenge Member Services Representatives to meet daily and weekly goals
  • Assist with closing sales and overcoming objections during peak periods
  • Ensure timely follow-up on all leads and trial passes
  • Track and report key weekend performance metrics to the General Manager
  • Foster a welcoming, energetic, and inclusive environment for all members and guests
  • Lead from the front through strong personal performance and professionalism
  • Provide real-time coaching to elevate sales execution and member experience
  • Support onboarding and development of new team members
  • Maintain smooth club operations and uphold high standards of cleanliness and presentation
  • Serve as the primary escalation lead when the General Manager is not onsite
  • Address and resolve member concerns in alignment with company policies
  • Reinforce adherence to all company policies, procedures, and operational standards
  • New or recent graduate in business, fitness, health promotion, or a related field, ready to build a career in fitness leadership
  • 1–2 years of customer service or sales experience with proven results
  • Confident working in a performance-based environment with measurable targets
  • Competitive, self-motivated, and energized by hitting goals
  • Comfortable leading peers through influence and strong personal example
  • Strong communicator with an ownership mentality and growth mindset
  • Available to work weekends and lead during peak traffic periods
  • A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.
  • CPR/AED certification required (can be obtained within 30 days of hire).
  • Ability to lift or move up to 50 lbs
  • Prolonged standing and walking required
  • Communication is Key - Clarity and transparency with our processes and expectations
  • Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
  • All In, All The Time - We give 100% without hesitation
  • Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
  • Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

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