MEDICALRECEPTIONIST & CUSTOMER SERVICE

Job Summary

Patient and Appointment Support

• Welcome patients, visitors, and medical staff and direct patients appropriately.
• Manage check-in and check-out, verify patient information, and update records.
• Answer calls and schedule, confirm, reschedule, and follow up on appointments.
• Maintain patient calendars and doctor schedules and coordinate appointment reminders.

Administrative and Records Support

• Process registrations and medical records, ensuring documentation is complete and accurately filed.
• Collect and verify insurance information and obtain prior authorizations when needed.
• Maintain confidentiality and HIPAA compliance for sensitive patient information.
• Manage office correspondence including email, faxes, and mail distribution.
• Prepare patient charts and paperwork for upcoming physician visits.

Patient Communication and Billing Support

• Respond to patient inquiries about services, insurance, billing, and office procedures.
• Address patient concerns and complaints, escalating issues to management when necessary.
• Assist patients with insurance benefits, billing procedures, and co-pays.
• Complete documentation for insurance claims and referrals.

Qualifications

• Diploma or equivalent required; medical office administration certification or related certification preferred.
• Receptionist or customer service experience required, preferably in a medical or healthcare setting.
• Knowledge of medical terminology, office practices, healthcare procedures, insurance verification, and medical billing codes.
• Proficiency with Microsoft Office and Electronic Health Records systems.
• Arabic and English are mandatory.
• Strong communication, organization, multitasking, empathy, and confidentiality skills are required.

Pay

• Pay is AED 6,000 to AED 7,000 per month, varying based on experience and interview performance.

Job Type

• Full-time position.

Work Location

• In-person work location.