RECEPTIONIST

Role overview

Patient service and appointments

• Welcome patients, visitors, and medical staff; direct patients to the appropriate department, provider, or waiting area.
• Manage check-in and check-out, verify patient information, and update records.
• Answer calls and schedule, confirm, cancel, reschedule, and remind patients about appointments and follow-ups.
• Maintain patient calendars and doctor schedules to prevent conflicts.
• Respond to patient inquiries and concerns about services, insurance, billing, office policies, and procedures; resolve or escalate issues as appropriate.

Records and office administration

• Process registration forms and medical records, ensuring documentation is complete and filed accurately.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Manage office correspondence, including emails, faxes, and mail distribution.
• Keep the waiting area organized and comfortable, monitor patient flow, and notify medical staff of arrivals.
• Prepare patient charts and records for upcoming visits and support medical staff with paperwork.

Insurance and follow-up

• Verify patient insurance, assist with prior authorizations, and maintain current insurance records.
• Support insurance claims and referrals by completing required documentation and explaining benefits, billing procedures, and co-pays.
• Schedule follow-up appointments and send reminders, pre-appointment forms, and follow-up requests.

Qualifications

• Degree, diploma, or equivalent; certification in medical office administration or a related field is preferred.
• Proven receptionist or customer-service experience; medical or healthcare experience is preferred.
• Basic knowledge of medical terminology, office practices, and healthcare procedures.
• Familiarity with insurance verification processes and medical billing codes.
• Proficiency in Microsoft Office and experience with EHR systems.
• Strong communication, organization, attention to detail, multitasking, and patient-focused service skills.
• Ability to handle confidential information in compliance with HIPAA regulations.
• Arabic and English are required.

Pay and employment

• Full-time position.
• Pay is AED 3,000 per month.

Work location

• Work is in person.