MEDICALRECEPTIONIST & CUSTOMER SERVICE

Job summary

Patient and appointment support

• Welcome patients, visitors, and medical staff, direct patients to the appropriate department or waiting area, and support efficient check-in and check-out.
• Answer calls, schedule and confirm appointments, handle cancellations and rescheduling, and maintain patient calendars and doctor schedules.
• Send appointment reminders and follow-up requests; monitor patient flow and notify medical staff when patients arrive.

Administration and records

• Process registration forms and medical records, update patient information, prepare charts, and keep records accurately filed and accessible.
• Maintain confidentiality and comply with HIPAA requirements when handling sensitive patient information.
• Manage emails, faxes, and mail distribution; assist medical staff with paperwork and other administrative tasks.
• Keep the waiting area clean, organized, and comfortable.

Insurance and communication

• Verify insurance information, obtain prior authorizations when necessary, and help patients understand benefits, billing, and co-pays.
• Complete documentation for insurance claims and referrals.
• Answer questions about the practice, services, insurance, and billing; resolve concerns or complaints and escalate issues as needed.
• Provide clear instructions about office policies, procedures, and insurance coverage.

Qualifications

• Degree, diploma, or equivalent; medical office administration or related certification is preferred.
• Proven receptionist or customer service experience; medical or healthcare setting experience is preferred.
• Basic knowledge of medical terminology, office practices, and healthcare procedures; familiarity with insurance verification and medical billing codes.
• Proficiency in Microsoft Office and experience with Electronic Health Records systems.
• Strong professional and empathetic communication, organization, attention to detail, multitasking, and ability to remain calm in a fast-paced environment.
• Able to handle confidential information in compliance with HIPAA regulations; patient-focused and willing to assist others.
• Arabic and English are required.

Pay

• Pay is AED 2,500–3,500 per month; salary varies based on experience and interview performance.

Employment type

• Full-time.

Work location

• Work location is in person.