Medical Receptionist

Overview

Job Summary

Front Desk & Patient Services

• Greet patients and visitors in a professional and courteous manner.
• Manage patient check-in and check-out processes efficiently.
• Schedule, confirm, reschedule, and cancel appointments for doctors and specialists.
• Ensure accurate patient registration and maintenance of medical records.
• Handle patient inquiries regarding treatments, services, pricing, and clinic policies.
• Assist patients with completing necessary forms and documentation.

Appointment & Call Management

• Answer and direct incoming telephone calls, emails, and online inquiries.
• Manage appointment calendars and optimize scheduling to maximize clinic efficiency.
• Send appointment reminders and follow up on missed appointments.
• Coordinate patient consultations and treatment sessions.

Billing & Administrative Support

• Prepare invoices and process payments through approved payment methods.
• Maintain daily cash collections and payment records.
• Coordinate with insurance providers when applicable.
• Generate reports related to appointments, patient visits, and front-office activities.
• Maintain filing systems and ensure all patient records are updated and securely stored.

Customer Experience

• Deliver exceptional customer service aligned with luxury cosmetic and aesthetic healthcare standards.
• Address patient concerns professionally and escalate issues when necessary.
• Maintain patient confidentiality in compliance with DHA regulations and clinic policies.

Compliance & Operations

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Healthcare Administration, Hospitality, or a related field.
• Minimum 2–3 years of experience as a Medical Receptionist, Clinic Receptionist, or Front Desk Executive, preferably within a cosmetic, aesthetic, dermatology, plastic surgery, or healthcare setting in the UAE.
• Familiarity with DHA regulations and healthcare administration practices is preferred.

Skills & Competencies

• Excellent verbal and written communication skills in English & Arabic.
• Strong customer service and interpersonal skills.
• Professional appearance and demeanor.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office applications.
• Ability to work under pressure in a fast-paced environment.
• High attention to detail and accuracy.
• Strong problem-solving and conflict-resolution skills.
• Ability to maintain confidentiality and professionalism at all times.

Experience