Medical Receptionist

About This Role

We are seeking a receptionist/customer service agent with medical background for a healthcare center in Dubai Healthcare City. The role involves managing front desk operations, providing exceptional customer service, and offering administrative support.

Key Responsibilities:

· Front Desk Management:

· Greet and welcome patients and visitors professionally.

· Answer calls, respond to inquiries, and direct calls.

· Schedule and confirm appointments using clinic software.

· Provide information about clinic services and treatments.

· Address patient concerns and complaints promptly.

· Foster a welcoming atmosphere.

· Coordinate patient care with clinic staff.

· Assist in preparing clinic reports and documentation.

· Patient Coordination:

· Assist with patient registration and ensure forms are completed accurately.

· Manage patient files, maintaining confidentiality.

· Coordinate with doctors and therapists for efficient patient flow.

· Administrative Support:

· Handle billing, payments, and insurance claims.

· Keep reception area clean and organized.

Qualifications and Skills:

· Education: Bachelor’s degree in nursing is plus.

· Experience: Previous experience as a receptionist or in a customer service role, preferably in healthcare.

· Skills:

· Fluent in English; knowledge of Arabic or other languages is advantageous.

· Basic knowledge of Microsoft Office

· Strong organizational and multitasking abilities.

· Friendly and approachable demeanor.

Job Type: Permanent

Experience: 2 years as a receptionist (preferred)

Language: English (required)

Please share your CV via hrkncrc@gmail.com

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Healthcare Customer Service: 2 years (Required)
• Patient Scheduling: 2 years (Required)

Language:

• English (Required)
• Arabic (Preferred)

Location:

• Dubai (Required)

Work Location: In person