MEA CCB Services Sales Head

Role overview

Core responsibilities

• Grow Services wins and pipeline across MEA for locally headquartered and subsidiary businesses, and deliver revenue growth.
• Lead, coach, and develop the team; provide resources and guidance; and support incoming talent.
• Act as an expert in solution-based selling, Citi Services offerings, and broader market developments.
• Collaborate with Trade, Cards, Issuer Services, Investor Services, and other sales partners to develop incremental business.
• Work with management on planning, resourcing, and market expansion; report team progress and plans to address challenges.
• Resolve escalated client issues, coordinate solutions, and review business progress with CCB and Services executive leadership.
• Contribute to global CCB-Services initiatives and communicate client needs and competitive developments to banking and product partners.
• Represent CCB-Services in the market, build client engagement, and commercialize current solutions.

Qualifications and experience

• Extensive commercial banking experience and knowledge of treasury and trade solutions.
• Proven record initiating, executing, and growing complex client relationships.
• Bachelor's degree; a master's degree may also be relevant.
• Experience managing people and helping them develop their careers.

Relevant skills and knowledge

• Expert knowledge of MEA cash management and trade solutions, market forces, and drivers.
• Interpersonal skills, cross-functional and cross-geography collaboration, and stakeholder management.
• Ability to prioritize competing client and internal deliverables and manage multiple priorities.
• Client relationship management and influencing skills focused on client needs.
• Sound ethical judgment and ability to manage, escalate, and report control issues transparently.
• Communication, analytical, quantitative, presentation, pitching, and conversion skills; ability to explain complex ideas concisely.
• Ability to identify solutions using cash product propositions, business drivers, policies, customer needs, and market trends.
• Thought leadership, vision, execution capability, and knowledge of regulations, market practices, and bank operations.

Employment

• The source description states that this is a full-time role.