Market Risk Monitoring Team Leader

Principal Duties and Responsibilities:

• Develop and maintain onboarding plans, checklists, and timelines tailored to customer needs.
• Oversee the collection, validation, and submission of required documentation and agreements.
• Monitor onboarding progress, identify potential risks or delays, and proactively escalate issues for resolution.
• Ensure that all system setups, access permissions, and integrations are completed in coordination with technical teams.
• Conduct onboarding reviews and post-onboarding evaluations to assess satisfaction and identify areas for improvement.
• Maintain accurate onboarding records and prepare reports and metrics on performance, timelines, and customer satisfaction.
• Contribute to the enhancement of onboarding processes and tools to improve efficiency and client experience.
• Ensure compliance with company policies, contractual obligations, and regulatory requirements during onboarding.

Key Accountabilities:

• Carry out daily operations assigned for the department to comply with the company s standards.
• Prepare timely and accurate department reports to meet the requirements, objectives, and standards of the company and the department.
• Ensure the satisfaction of internal and external customers to address their needs in a courteous and timely manner.
• Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices, work processes, cost effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
• Maintain a good and respectful relationship with other colleagues and represent the company in a good image.

Skills Required:

• Proactivity
• Analytical skills
• Communication skills
• Problem-solving skills
• Project management skills