Managing Director

This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a Business Unit, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.

You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the business unit's results, making it ideal for a driven leader eager to make a significant impact.

Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets

Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline

Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development

Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors

Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)

Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization

Manage key relationships with large accounts is mandatory

Execute an effective, long-term customer success program for clients

Implement and maintain client support initiatives

Facilitate both in-house and client training sessions

Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution

Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools

Ensure clear product roadmaps are established, followed, and adapted to meet market needs

Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations

Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers

Facilitate the growth of Product Managers by aligning their activities with job descriptions

Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin

Establish strategies to increase NRR

Track on a monthly basis results with the Head of Professional Services

Review with Senior Management and the team:

Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios

Annual, quarterly, and monthly revenue results/forecasts and costs

Participate in the development of internal department policies and programs to support quality and growth

Drive P&L, ROI, EBITDA, rule of 40 and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives

Partnering with your HR lead in:

Driving talent retention and development

Complying with local employment legislation

Developing a true local company culture

Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives

Oversee post-acquisition initiatives to integrate companies into your business unit, focusing on operational transformation and implementation of efficiencies