AI Product Manager

• You write code in Python or TypeScript, query data in SQL, work with APIs, and are comfortable with cloud basics on AWS or equivalent

• You can set up a delivery tool such as Jira or Linear from scratch, with the roadmap and reports a leadership team actually reads

• You use AI coding tools every day and can build a working prototype in a day

• You understand how large language models, prompts, tool use, retrieval and agents work, and how to test them with evals

Product & Commercial

• You can sit with a customer, ask the right questions and turn the answers into a decision

• You size value in dollars, make trade-offs on evidence, and understand how software and payments businesses make money

Communication & Detail

• You write clearly and briefly, and your specs, demos and messages need no rework

• Your attention to detail is exceptional: numbers reconcile, edge cases are covered and releases go out clean

• You hold a strong, well-argued view on where hospitality and software are heading, and you change it when the evidence changes

Success Profile

In your first 90 days you will have:

• Shipped a prototype into a live venue and measured the result

• Written the eval set for an AI feature and taken it through to release

• Run a launch end to end with automated content and won a first paying venue

• Set up the delivery system in Jira, with a roadmap, a feedback loop and rituals the team keeps without being chased

Why Join H&L

The role offers:

• Direct work with the Head of Product Engineering & AI and the Managing Director on the products that will shape the company

• Products in the hands of real venues within weeks, across more than 1,400 venues in Australia and New Zealand

• The latest AI tools and the freedom to use them, with a fast learning curve while AI product management is being defined

• A competitive salary and a path to Senior Product Manager, reviewed after 12 months against the outcomes in this role

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