Manager, Training & Development - Financial Aid

Responsibilities

• Primary Responsibilities Provides training, coaching, and performance feedback to direct reports. Works with senior management for personnel development within the Financial Aid organization. Collaborates with other University leaders, departments, and teams on training and development best practices. Works with Training Team to review all curriculum components regularly with subject matter experts. Promotes training programs and supports employee and leader continuing development. Uses effective training methods to ensure employees have a suitable understanding of competencies and can demonstrate the proper knowledge, skills, and abilities. Administers and delivers core training initiatives which may include: the University’s Core Competency Curriculum, Management/Leadership Skills, Myers Briggs, Prosci, Upenn, and other formal or informal program training. Tracks and records participation and progress in areas such as Bridge, LinkedIn Learning, NASFAA credentials, new hire sequences, and leadership and financial aid conferences. Helps employees identify specific behaviors that will contribute to service excellence. Develops specific training programs to improve service performance. Coaches managers, supervisors, and other leaders to enhance their own performance and to improve the performance of employees. Designs, develops, and delivers management enhancement and improvement programs to build effective management skills. Drives brand values and philosophy in all training and development activities. Assists in all phases of the content development cycle, including needs analysis, planning, designing, developing, implementing, editing, and evaluating. Manages multiple program development projects simultaneously by prioritizing project deadlines. Tracks program development life cycles to ensure any problems are addressed, escalated (when needed), and quickly resolved. Develops participant and instructor materials (course manuals, workbooks, handouts, job aids, etc.). Develops all types of training including self-paced eLearning, instructor-led, synchronous, asynchronous, and in-person training. Aligns current training and development programs to effectively impact key business indicators. Ensures all training and development activities are strategically linked to the organization’s mission and vision. Tracks key business indicators to determine the effectiveness of current training programs. Measures transfer of learning from training courses back to the business. Performs other related duties as assigned.
• Attend conferences and professional development training as needed
• Some evening or weekend hours may be required as business needs dictate Qualifications Knowledge, Skills, and Abilities Excellent facilitation and presentation skills Strong writing and editing background Outstanding communication and relationship management abilities Quality content and curriculum development experience Instructional design experience and/or portfolio Must be able to travel as needed to in-person events and conferences. Education Bachelor’s degree in a related field (Finance, Business, Education) Experience 5+ years of leadership and development training 1+ years of progressive leadership/management. Instructional design experience and/or portfolio Experience in lieu of education An equivalent combination of training, experience, credentials, or accomplishments demonstrating the ability to perform the essential functions of this job may substitute for education degree requirements. Preferred Qualifications
• 2+ Years Financial Aid experience
• 1+ Experience with Salesforce and Banner systems preferred May have broad knowledge of project management. Travel Some travel required for conferences or training This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Additional Information