Manager, Trade Operations, Banking Operations (UAE National)

Job Summary

Responsibilities

• In this role, you will handle a broad spectrum of responsibilities critical to sustaining operational integrity and client satisfaction within Trade Operations:
• Manage and resolve client queries, complaints, and compliments sourced through multiple channels such as voice, email, online platforms, and internal communications, ensuring comprehensive case ownership from receipt to resolution.
• Maintain clear and timely communication with both clients and internal departments to provide updates, resolutions, or necessary escalations, fostering transparency and trust.
• Drive resolution initiatives within defined timelines to uphold service level agreements and maintain smooth transaction flows.
• Collaborate closely with trade processing teams to address and resolve transaction issues expediently, promoting uninterrupted business operations.
• Champion client empowerment by encouraging adoption of digital self-service tools such as eAdvices, S2B, and Track-It, contributing to efficiency and client autonomy.
• Conduct regular client engagements, including educational sessions emphasizing digitization benefits, analytical review of volumes and queries, and strategic discussions on disruption causes and solutions.
• Uphold stringent confidentiality standards in managing client data and sensitive information in compliance with regulatory requirements and internal policies.
• Monitor and ensure timely action on all trade transaction queues, minimizing delays and maintaining smooth operations across country-specific and global interfaces.

Skills And Experience

• 1-2 years of experience in trade operations
• Educational qualification: Undergraduate degree or equivalent in a relevant discipline.
• Profound understanding of ICC rules, local laws, as well as the legal and operational risks associated with trade finance.
• Certifications such as Certified Documentary Credit Specialist (CDCS) or Certified Specialist in Demand Guarantees (CSDG) are highly desirable and considered advantageous.
• Proven ability to manage complex client interactions and operational workflows with attention to detail and compliance.
• Experience using relevant banking software and digital trade platforms to improve transactional efficiency.

About Standard Chartered

• At Standard Chartered, we pride ourselves on being a truly international bank that combines agility with scale, capable of delivering significant impact.
• With a heritage spanning over 170 years, we are committed to making a positive difference for our clients, communities, and employees globally.
• Our culture is rooted in questioning conventions, embracing challenges, and seeking continual growth and improvement.
• We believe in the power of diversity to drive innovation and create value, and we strive to cultivate an inclusive environment where every individual can contribute and thrive.
• Our purpose is clear: to drive commerce and prosperity through our unique diversity.
• We bring this to life through our valued behaviours that guide how we work together daily:
• Do the right thing: Acting with integrity, being assertive in our convictions, and keeping the client at the core of all decisions.
• Never settle: Continuously improving, simplifying processes, and learning from our successes and challenges.
• Are better together: Celebrating differences, fostering inclusiveness, and collaborating to build sustainable, long-term success.

What We Offer

• We believe in rewarding our people fairly and providing a supportive environment that promotes well-being and growth.
• In alignment with our Fair Pay Charter, we offer a comprehensive and competitive compensation package tailored to support a holistic approach to health and life balance.
• Competitive salary and benefits: Inclusive of fundamental provisions such as retirement savings, medical coverage, and life insurance, with options for flexible and voluntary perks depending on location.
• Generous time-off policies: Including annual leave, extended parental/maternity leave (up to 20 weeks), sabbaticals up to 12 months, and volunteering leave to encourage community involvement, complemented by a minimum of 30 combined annual and public holidays.
• Flexible working arrangements: Designed to accommodate diverse work styles, supporting a healthy balance between office presence and remote work.
• Wellbeing resources: Access to Unmind digital wellbeing platforms, resilience development courses, global Employee Assistance Programmes, mental health first aiders, and a variety of self-help toolkits to support mental and physical health.
• Learning and development: Continuous opportunities for upskilling and reskilling, supported by a rich offering of physical, virtual, and digital training platforms aimed at career advancement.
• Inclusive culture: An environment that values unique talents and perspectives, promoting respect and enabling all individuals to fully realize their potential.