{bc}
Apply
indeed

Manager, Technology Strategy & Innovation

OMERS
Toronto, CAN
Full-time
Senior
Hybrid
$107,000–$157,000 per year
Discovered 2 weeks ago
Technology business partneringTechnology strategy and roadmappingEnterprise architectureIT governanceTechnology transformationCustomer experience

Full Job Posting

Role summary

Reports to the Director, Customer Success & Innovation.

Connects Data & Technology with investment and business stakeholders by aligning technology with business strategy and customer outcomes.

The team links customer needs with technology offerings through business partnering, engagement, strategy, and innovation.

Responsibilities

  • Understand customer needs and challenges, connect customers with technology offerings, and monitor customer health, issues, and outcomes with technology teams.
  • Develop tailored technology strategies, maps, and roadmaps aligned with business objectives; advise leadership on technology implications, cost transparency, and value delivery.
  • Champion technology programs and priorities, challenge existing processes, and align innovation with business needs alongside Technology Product and Services teams.
  • Manage and coach Customer Success Analysts or Leads, structure ambiguous challenges, build stakeholder relationships, and share learning across Data & Technology.
  • Track technology and enterprise trends, identify opportunities with leaders, and support solutions that improve business performance.

Required qualifications

  • Relevant bachelor's degree and 5–7 years in technology-driven roles, including technology business partnering or a related customer-experience-focused function.
  • Translate business needs into technology solutions; familiarity with enterprise architecture and IT governance; business acumen across strategy, operations, market dynamics, and emerging technology.
  • Strategic thinking, problem-solving, team leadership, and innovation experience.
  • Communicate technical concepts to nontechnical audiences, influence management with data-based insights, build trust, coach others, resolve conflict, and navigate complexity.

Preferred qualifications

  • Experience in private markets or a strong background in technology transformation program management is preferred.
  • An MBA or MSc is preferred.

Workplace

  • Hybrid work guideline requires teams to work from the office four days per week.

Compensation

  • Expected salary range is $107,000–$157,000 per year.
  • An annual incentive award and participation in group benefits and retirement plans may also be available.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at OMERS

Senior Property Manager

Mississauga, CAN

Discovered TodayFull-time

Lead, Technology Strategy & Innovation (12 Months Contract)

Toronto, CAN

Discovered 3 days agoContract

Senior Business Analyst, Portfolio Servicing Platform (12-Month Contract)

Toronto, CAN

Discovered 4 days agoContract

JR-8304 Business Analyst, Program Management and Delivery

Toronto, CAN

Discovered 6 days agoFull-time

JR-8304 Business Analyst, Program Management and Delivery

Toronto, CAN

Discovered 1 weeks agoFull-time

Manager, Technology Strategy & Innovation

Toronto, CAN

Discovered 2 weeks agoFull-time

Intern, Real Estate Investments (Summer 2027)

London, GBR

Discovered 2 weeks agoInternship

Senior Analyst, Investment Accounting

Toronto, CAN

Discovered 3 weeks agoFull-time