Manager - Spa Operations

About the Position

Responsibilities

• Manage all aspects of spa operations including scheduling, staffing, inventory, and service delivery.
• Ensure all spa areas are maintained to the highest standards of cleanliness, safety, and ambiance.
• Monitor and improve operational workflows to enhance efficiency and guest satisfaction.
• Lead, train, and motivate spa team members to deliver outstanding service.
• Conduct regular performance reviews and support professional development.
• Foster a positive and collaborative team culture.
• Ensure consistent delivery of personalized and high-quality spa services.
• Handle guest feedback and resolve issues promptly and professionally.
• Maintain a strong presence in the spa to support team and engage with guests.
• Ensure qualitative Forbes Five-Star standards are met.
• Drive service and retail sales through promotions, upselling, and team coaching.
• Monitor financial performance and implement strategies to meet revenue targets.

About You

• Bachelor's degree in Hospitality Management, Business, or related field preferred.
• Minimum 5 years of experience in spa or wellness operations, with at least 2 years in a leadership role.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage teams and drive performance.
• Knowledge of spa treatments, wellness trends, and luxury service standards.
• Proficiency in spa management software and Microsoft Office Suite.
• Flexibility to work weekends, holidays, and varied shifts.

Benefits

• Attractive salary paid in Dirhams (AED).
• Excellent leave policy, healthcare package, incentive programs, and other employee benefits.

About Wynn Al Marjan Island