Manager, Software Engineering (Identity)

Affirm’s Identity team is mission-critical to the customer checkout experience.

When a customer chooses Affirm, one of the first steps is an identity check, and our ability to make the right decision directly impacts conversion, revenue, fraud exposure, and regulatory compliance.

Our team owns Identity for all markets outside North America, playing a key role in Affirm’s international expansion.

We are responsible for KYC, user lifecycle management, and identity decisioning across multiple regulatory environments.

As an Engineering Manager on our team, you’ll help shape how Affirm adapts its core Identity platform to new market dynamics, customer expectations, and compliance requirements.

What you’ll do

• You will lead and grow a well-balanced team of engineers – setting clear expectations, giving direct feedback, and developing each engineer toward their next level.

• You will own the team’s technical strategy and multi-quarter roadmap, tying it to major experience initiatives that build customer trust and move Affirm’s business, including large-scale redesigns and structural improvements to the identity verification journey.

• You will empower your tech lead and engineers to hold the design and quality bar, supporting them hands-on throughout technical design and cross-functional alignment.

• You will own the availability, reliability, and performance of consumer-critical systems – on-call, incident response, and reducing operational toil.

• You will drive alignment across multiple organizations and influence roadmaps on partner experience and foundational teams.

• You will partner across Product, Design, and Analytics, and other Engineering teams, building trust and taking part in cross-functional efforts.

What we look for

• You have 7+ years of software engineering experience, including 3+ years managing and growing engineering teams.

• You have proven experience delivering consumer-facing software and driving execution through ambiguity.

• You have the technical judgment required to guide architecture, quality, and reliability decisions, with the instinct to empower senior engineers to make the calls rather than making them all yourself.

• You have experience leading significant technical initiatives end-to-end, ideally decoupling or re-platforming consumer-facing systems within clear time constraints.

• You have a calm, decisive presence through change and ambiguity – building alignment, resolving tensions, and leading others through complex decisions.

• You are a humble, team-first leader who builds a high-trust, psychologically safe culture, while also prioritizing your own growth.

• You have strong analytical and problem-solving skills, with the ability to balance customer needs, business goals, and technical constraints.

• You exhibit exceptional communication, stakeholder management, and organizational influence skills.

• You have a proven ability to build alignment and drive outcomes in complex environments without direct authority.

• This position requires either equivalent practical experience or a Bachelor’s degree in a related field.