Manager Software Development

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

Manages a team of resources - FTEs Contractors Offshore - that develops implements maintains and supports software products and applications using appropriate processes methodologies and technologies in compliance with SITA's policies and procedures.

KEY RESPONSIBILITIES

Lead the development, maintenance, and support of enterprise-scale software applications, integration services, and business-critical systems. Manage the design, enhancement, and delivery of software solutions utilizing Java, CoolGen, and related technologies, ensuring high levels of quality, security, performance, and reliability. Oversee software releases, system enhancements, defect resolution, and reporting capabilities while collaborating with cross-functional stakeholders to translate business requirements into effective technical solutions. Drive the analysis and resolution of complex technical issues, identify root causes, and implement sustainable corrective actions to support operational excellence.

Manage the end-to-end software development lifecycle, including planning, resource allocation, estimation, implementation, testing, deployment, and post-production support. Promote the adoption of best practices, development standards, and process improvements to enhance delivery effectiveness and system maintainability. Work closely with architecture, infrastructure, operations, and project teams to support technology transformation initiatives and ensure software solutions continue to meet evolving business and customer needs.

EXPERIENCE

5+ years experience in a Software Engineering environment.

KNOWLEDGE & SKILLS

• Strong software development and maintenance experience in enterprise-scale, mission-critical environments.
• Proven expertise in Java application development and support, with knowledge of modern software development principles and best practices.
• Experience with CoolGen development and maintenance is highly desirable.
• Strong understanding of system integration concepts, APIs, web services, and distributed application architectures.
• Experience in troubleshooting, root-cause analysis, and resolution of complex technical and production issues.
• Knowledge of the Software Development Life Cycle (SDLC), Agile methodologies, change management, and quality assurance practices.
• Proficiency in SQL and database technologies, including data analysis and reporting solutions.
  Ability to design, develop, maintain, and optimize software applications, interfaces, and reporting capabilities.
• Strong planning, prioritization, and resource management skills with the ability to balance multiple initiatives and operational demands.
• Excellent stakeholder management, communication, and collaboration skills, with the ability to work effectively across technical and business teams.
• Strong analytical and problem-solving skills with a focus on delivering reliable, scalable, and maintainable solutions.
• Ability to work effectively in a fast-paced environment supporting critical business operations and evolving customer requirements.
• Fluent in English and Arabic, both written and verbal.

PROFESSION COMPETENCIES

• Software Development & Maintenance
• Java Application Development
• CoolGen Development & Support
• Systems Integration & API Services
• Requirements Analysis
• Application Design & Architecture
• Software Development Life Cycle (SDLC)
• Agile Development Methodologies
• Release & Change Management
• Incident Management & Problem Resolution
• Root Cause Analysis
• Technical Troubleshooting
• Database & SQL Technologies
• Reporting & Business Intelligence Solutions
• Configuration Management
• Quality Assurance & Testing
• System Performance & Reliability
• Risk Management
• Resource Planning & Team Leadership
• Stakeholder Management
• Technical Documentation
• Process Improvement & Continuous Improvement
• Standards, Procedures & Compliance
• Coaching, Mentoring & People Development

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Developing Talent
• Impact & Influence
• Leading Execution
• Managing Performance
• Results Orientation
• Teamwork

EDUCATION & QUALIFICATIONS

Bachelors or Masters degree in Computer Sciences or Engineering.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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