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Manager, SOC

N-Able
Karnataka, IND
Full-time
Executive
Hybrid
Discovered 3 weeks ago
SOC operationsMDR deliveryIncident responseWorkforce planningSOC performance metrics and KPIsCustomer service

Full Job Posting

Role overview

The MDR SOC Manager oversees MDR SOC operations, providing strategic direction and operational oversight.

The role is accountable for workforce planning, SOC performance metrics, and customer satisfaction.

The description also refers to the position as Senior Manager and notes partnership with leaders across departments to improve operations and scalability.

Responsibilities

  • Provide direction and oversight to SOC Managers and Leads.
  • Define and enforce SOC policies, standards, and best practices.
  • Lead workforce planning and resource allocation; track SOC KPIs and performance metrics.
  • Drive continuous improvement in detection and response; oversee incident handling and escalation efficiency.
  • Partner with Engineering, Threat Intelligence, and Product teams to strengthen MDR capabilities.
  • Serve as senior escalation authority for critical customer incidents and contribute to strategic planning and service delivery roadmaps.

Requirements

  • Bring 13–18 years of SOC or incident response experience, including at least three years in senior leadership.
  • Have proven success managing multi-team or multi-site SOC operations.
  • Hold a bachelor’s degree in Cybersecurity, Information Systems, or a related discipline; a master’s degree is preferred.
  • Executive-level certification such as CISSP, CISM, or CCISO is strongly preferred.
  • Demonstrate expertise in SOC operations, MDR delivery, and client service; align operations with strategic business objectives.
  • Bring strong leadership, organizational, and communication skills, collaboration, sound judgment, and a professional, ethical, customer-focused approach.

Benefits

  • Benefits include group medical, personal accident, and term life coverage; generous paid time off and observed holidays; and two paid volunteer days per year.
  • The company offers an Employee Stock Purchase Program, fundraising opportunities, and a custom learning experience.

Workplace

  • The company describes its working model as hybrid, based on trust and flexibility.

About N-able

N-able provides a cyber resilience platform intended to help businesses manage, secure, and recover from cyber threats.

Its technology includes AI-powered capabilities and third-party integrations, supported by products, experts, training, and peer-led events.

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