Manager/Senior Manager |Sales and Service Transformation| Customer

Role overview

Areas of responsibility

• Advise on CRM initiatives and run CRM projects from roadmap creation through implementation.
• Create CRM roadmaps, define target operating models, lead software selection, and deliver software implementation.

Experience and skills

• 7–15 years of consulting experience, including CRM advisory.
• Experience scoping, analyzing, designing, developing, and delivering CRM and customer experience solutions, such as Salesforce, SAP CX, Microsoft Dynamics, or other platforms.
• Proven CRM roadmap, strategy, and operating model experience.
• Industry experience in banking, retail, energy, or government.
• Techno-functional CRM experience and business process knowledge in sales and service management, contact centers, CPQ, and technology integration.
• Strong communication skills; able to lead workshops and functional and technical discussions.
• Studies in computer science, engineering, or business administration, or comparable training; career changers are welcome.
• Affinity for new technologies and modern or agile project management methods.
• Previous consulting experience in an advisory capacity; willingness to travel.

Why Deloitte

• Deloitte highlights its people and culture, diversity and inclusion, learning and development, client work, and innovation.
• The employer cites well-being, career progression, management support, flexible work arrangements, and benefits and rewards.