Manager, Sales Support

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Primary Duties and Responsibilities

• Strategic Sales Support
• Serve as the lead point of contact for field execution of strategic initiatives.
• Support field execution of channel initiatives, product launches, and training deployments.
• Guide field teams through workflows and escalate issues when necessary.
• Support the deployment of career field channel initiatives to drive regional performance. Operational Execution & Performance Management
• Lead sales operations activities such as territory alignment, resource allocation, and performance reporting.
• Prepare reports and presentations for sales leadership, including performance dashboards and forecasts.
• Leverage in-market data to identify trends, opportunities, and risks, and translate insights into action.
• Standardize processes to drive consistent, efficient field execution. Cross-Functional Collaboration
• Work closely with teams across Marketing, Compliance, Sales Training, Product, Reporting & Analytics, and HR.
• Ensure alignment and communication between corporate functions and field sales teams.
• Act as a liaison to internal channel leadership teams and, when needed, external vendor partners or agencies to support field initiatives. Team Leadership & Development
• Recruit, hire, and onboard Sales Support Professionals.
• Provide coaching, performance management, and career development to direct reports.
• Establish team goals, track performance metrics, and drive accountability
• Create a culture of engagement, continuous improvement, and high performance.
• Key Internal & External Interactions: Internal Stakeholders:
• Sales Leadership: Regional VPs, Market Directors, Sales Managers
• Channel Strategy & Ops: Strategy and Operations Teams
• Marketing: Local Marketing Teams
• Operations & Compliance: Process Improvement Teams, Compliance Analysts
• Training & Enablement: Sales Trainers, Learning & Development
• Analytics & Reporting: Business Analysts, Reporting Managers
• HR & Recruiting: Talent Acquisition, Field HR Partners

Required Qualifications

• Minimum 5 years of experience in sales operations, field support, or sales strategy roles
• Minimum 2 years in a people leadership or managerial capacity
• Strong organizational and project management skills
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Power BI)
• Proficiency in CRM tools (e.g., Salesforce)
• Excellent verbal and written communication skills
• Demonstrated experience using data to drive business decisions

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field
• Experience working in a large matrixed organization
• Knowledge of healthcare or insurance sales
• Change management or process improvement certification
• Experience leading or supporting sales transformation or GTM initiatives

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