Manager Reporting & Escalation
Full Job Posting
Knowledge, Skills and Experience
Knowledge:
Deep understanding of reconciliation processes across Nostro, Internal accounts, Sundry GLs, VAT Process and Regulatory Reconciliation requirements.
Strong knowledge of reconciliation systems architecture, including workflow design, logic configuration, and data feed dependencies.
Familiarity with financial controls, GL accounting principles, provisioning and write-off policies, and external audit requirements.
Reconciliation policy, SLA governance, reporting principles.
Familiarity with audit responses, RAR processes, and governance forums like FROC and ORRC.
Skills:
- Strong analytical and diagnostic skills, with the ability to interpret MI, break trends, and drive strategic process change.
- Stakeholder engagement and influencing skills to work effectively with cross-functional leaders across Operations, Finance, Audit, and Technology.
- Proficiency in reconciliation platforms (e.g., TLM) and data governance tools.
- Ability to interpret trends, explain variances, and link reconciliation to broader control themes.
- Accuracy-focused, governance mindset.
- Strong Excel, dashboarding, and communication skills.
- Education & Experience:
- Graduate/Postgraduate in Business, Finance, or Analytics; MBA preferred.
- 10+ years in banking operations, governance, or reporting functions, ideally with exposure to reconciliation or risk reporting.
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