Manager – Regional Process Engineering & Productivity, NRO

About Blue Dart Express Limited

Job Purpose

• To improve operational efficiency, productivity, safety, and service consistency across the regional logistics network by designing standardized processes, optimizing workflows, and embedding data-driven continuous improvement practices.
• Key Roles & Responsibilities
• Process Mapping & Standardization
• Conduct end-to-end process mapping for regional operations covering first-mile, hub operations, surface movement interfaces, and last-mile delivery.
• Develop, implement, and maintain standardized SOPs to ensure consistency across locations.
• Identify process gaps, redundancies, and non-value-added activities through structured analysis.
• Productivity & Workflow Optimization
• Drive time and motion studies to improve throughput, reduce handling time, and enhance workforce productivity.
• Design optimized workflows and layouts to minimize congestion, rehandling, and delays.
• Support productivity benchmarking across sites and drive improvement initiatives.
• Ergonomics, Safety & Service Quality
• Design ergonomically efficient workstations and processes to improve employee safety and reduce fatigue.
• Partner with safety teams to implement preventive measures and improve compliance with safety standards.
• Ensure process changes positively impact service quality, TAT adherence, and shipment integrity.
• Cost Efficiency & Resource Optimization
• Identify opportunities to reduce cost-to-serve through process simplification, automation, and better resource utilization.
• Support regional cost-saving initiatives linked to handling, manpower deployment, and productivity improvement.
• Track benefits realization from implemented process changes.
• Technology & Automation Enablement
• Evaluate and support implementation of automation, mechanization, and digital tools for process improvement.
• Work with IT and vendors to pilot and scale solutions such as scanners, conveyors, automation aids, or workflow tools.
• Ensure technology adoption is aligned with operational realities and service needs.
• Performance Monitoring & Governance
• Define productivity, efficiency, and safety metrics for regional operations.
• Develop dashboards and MIS to track performance and improvement outcomes.
• Present insights and recommendations to regional leadership for decision-making.
• Capability Building & Stakeholder Engagement
• Train operations teams on new processes, SOPs, and productivity tools.
• Act as a process subject-matter expert for regional operations leadership.
• Collaborate with national Ops Excellence, Safety, IT, and HR teams for aligned execution.
• Qualifications & Experience
• Education
• Essential: Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Operations Management, Logistics, or Supply Chain.
• Preferred: MBA / PGDM in Operations, Logistics, or Supply Chain.

Experience

• 7–10 years of experience in process engineering, productivity improvement, or operations excellence roles.
• Strong exposure to express logistics, courier, e-commerce, or other high-volume, time-critical operations.
• Proven experience in time & motion studies, SOP standardization, and operational productivity improvement.
• (Experience aligned to regional process engineering / ops excellence roles in leading Indian express and e-commerce logistics networks.)
• Skills & Capabilities
• Core Technical Skills
• Process mapping and workflow design
• Productivity and time-motion analysis
• SOP development and standardization
• Cost-to-serve and efficiency analysis
• Operational analytics and MIS
• Behavioural Competencies
• Strong analytical and problem-solving skills
• Structured execution mindset
• Ability to influence without authority
• Clear communication across operational levels
• Comfort working in dynamic, field-intensive environments
• Key Performance Indicators (KPIs)
• KRAs
• KPIs
• Process Optimization
• Reduction in cycle time and bottlenecks
• Productivity Improvement
• Throughput and resource utilization gains
• Cost Efficiency
• Measurable cost savings from process changes
• Safety & Ergonomics
• Reduction in incidents and safety deviations
• Standardization
• SOP adoption and compliance levels
• Capability Enablement
• Training coverage and effectiveness
• Why Join Blue Dart? When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
• Here’s what makes us stand out:
• Great Place to Work® Certified —a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits —from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking —where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
• This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
• #Li-eBD
• Why Join Blue Dart?
• When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Preferred Qualifications

• Best-in-class benefits —from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.