TSR - OEU

Location

• Branch / Service Centre (Location Agnostic)
• Travel Required
• 25% ☐ 50% ☐ 75% þ

About DHL Blue Dart Express India:

Job Purpose:

• To execute timely pickup and delivery of shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments.
• Key Roles & Responsibilities:
• Pickup & Delivery Operations
• Perform timely pickup and delivery of customer shipments within the assigned route or territory.
• Ensure all shipments are delivered within committed service timelines.
• Verify shipment details before pickup and delivery.
• Handle shipments carefully to prevent damage or loss.
• Maintain delivery productivity and route efficiency.
• Customer Service Excellence
• Serve as the face of Blue Dart during every customer interaction.
• Maintain courteous, professional and customer-centric behaviour at all times.
• Resolve basic customer queries during pickups and deliveries.
• Escalate customer concerns or operational exceptions promptly.
• Maintain high standards of grooming, behaviour and professionalism.
• COD & Documentation Management
• Collect Cash on Delivery (COD) payments wherever applicable.
• Ensure accurate cash handling and timely remittance as per company procedures.
• Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation.
• Ensure documentation accuracy and compliance with operational procedures.
• Report discrepancies immediately.
• Operational Compliance
• Scan shipments accurately using handheld devices or approved digital platforms.
• Ensure shipment status updates are completed in real time.
• Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities.
• Adhere to company policies relating to shipment handling, documentation and customer interaction.
• Support operational requirements during peak business periods.
• Safety & Security
• Follow all road safety guidelines while operating company or personal vehicles.
• Ensure safe handling and security of customer shipments throughout transit.
• Wear the prescribed company uniform and personal protective equipment wherever applicable.
• Report accidents, incidents or unsafe conditions immediately.
• Protect company assets and customer property.
• Vehicle & Asset Responsibility
• Maintain the assigned vehicle or personal two-wheeler in roadworthy condition.
• Ensure all statutory vehicle documents remain valid.
• Maintain cleanliness and basic upkeep of the vehicle.
• Report maintenance requirements promptly.
• Workplace Discipline & Brand Representation
• Maintain high standards of personal grooming, hygiene and professional appearance.
• Wear the prescribed Blue Dart uniform and identity card while on duty.
• Demonstrate discipline, punctuality and professionalism at all times.
• Follow workplace rules, operational discipline and company policies.
• Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence.
• Team Collaboration
• Work closely with Shift In-charges and branch operations teams.
• Support colleagues during operational contingencies.
• Participate in operational briefings and safety meetings.
• Contribute towards achieving branch productivity and service goals.
• Qualifications & Experience:
• Education:
• Minimum 10th Standard Pass.
• Higher educational qualifications will be an added advantage.
• Experience:
• Fresher or up to 2 years of relevant experience in courier, logistics, distribution, retail delivery or field operations.
• Experience in pickup and delivery operations will be an added advantage.
• Eligibility Requirements:
• Minimum age 18 years.
• Valid Two-Wheeler or Four-Wheeler Driving Licence.
• Must own a two-wheeler where deployment requires the employee to use a personal vehicle, in accordance with Company policy.
• Physically fit to perform field operations.
• Willingness to work across shifts, weekends and holidays based on business requirements.
• Skills & Capabilities:

Technical Skills:

• Pickup & Delivery Operations
• Shipment Handling
• Cash Collection (COD)
• Proof of Delivery (POD)
• Mobile Device / Scanner Usage
• Route Familiarity
• Basic Computer & Mobile Application Skills
• Basic English Reading & Understanding
• Key Competencies:
• Customer Focus
• Integrity
• Reliability
• Safety Consciousness
• Teamwork
• Discipline
• Time Management
• Accountability
• Positive Attitude
• Professional Appearance
• Key Performance Indicators:
• KRAs
• KPIs
• Delivery & Pickup Performance
• On-Time Delivery • Pickup Adherence • Delivery Productivity
• Service Quality
• First Attempt Delivery • Shipment Handling Accuracy • Customer Satisfaction
• COD & Documentation
• COD Collection Accuracy • POD Completion • Zero Documentation Errors
• Safety & Compliance
• Safe Driving • SOP Adherence • Uniform & Grooming Compliance
• Operational Productivity
• Shipments Delivered/Picked Up • Scanner Compliance • Route Efficiency
• Why join DHL Blue Dart?
• When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
• Here’s what makes us stand out:
• Great Place to Work® Certified —a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits —from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking —where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
• This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
• Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).
• Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.
• Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected].

Qualifications

• Fresher or up to 2 years of relevant experience in courier, logistics, distribution, retail delivery or field operations.
• Minimum age 18 years.
• Valid Two-Wheeler or Four-Wheeler Driving Licence.
• Must own a two-wheeler where deployment requires the employee to use a personal vehicle, in accordance with Company policy.
• Physically fit to perform field operations.
• Willingness to work across shifts, weekends and holidays based on business requirements.
• Skills & Capabilities
• Pickup & Delivery Operations
• Shipment Handling
• Cash Collection (COD)
• Proof of Delivery (POD)
• Mobile Device / Scanner Usage
• Route Familiarity
• Basic Computer & Mobile Application Skills
• Basic English Reading & Understanding
• Customer Focus
• Integrity
• Reliability
• Safety Consciousness
• Teamwork
• Discipline
• Time Management
• Accountability
• Positive Attitude
• Professional Appearance
• KRAs
• KPIs
• Delivery & Pickup Performance
• On-Time Delivery
• Pickup Adherence
• Delivery Productivity
• Service Quality
• First Attempt Delivery
• Shipment Handling Accuracy
• Customer Satisfaction
• COD & Documentation
• COD Collection Accuracy
• POD Completion
• Zero Documentation Errors
• Safety & Compliance
• Safe Driving
• SOP Adherence
• Uniform & Grooming Compliance
• Operational Productivity
• Shipments Delivered/Picked Up
• Scanner Compliance
• Route Efficiency
• Why join DHL Blue Dart?
• When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
• Great Place to Work® Certified —a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• A culture that celebrates diversity, innovation, and bold thinking —where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
• This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Preferred Qualifications

• Experience in pickup and delivery operations will be an added advantage.
• Best-in-class benefits —from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.