Manager – Real Estate Trustee Office
Skills
About This Role
Overview
We are looking for an experienced
Manager
to oversee the daily operations of our
Real Estate Trustee Office
- , ensuring all property transfer and registration activities are conducted efficiently, accurately, and in full compliance with UAE regulations.
- This role is critical in ensuring smooth day-to-day operations, full compliance with Dubai Land Department (DLD) regulations, and the delivery of a professional, efficient, and customer-focused service.
- The ideal candidate will have strong leadership skills, experience managing service centers or government-related operations, and the ability to maintain high standards across both operational and customer-facing functions.
- ****Key Responsibilities****
- ****Operations Management****
- Oversee the daily operations of the center, ensuring all services are delivered efficiently and in line with DLD standards
- Manage transaction workflows, service counters, and overall center performance
- Ensure readiness and smooth functioning of all operational areas, including front desk and registration services
- ****Compliance & Governance****
- Ensure full compliance with Dubai Land Department regulations and operational guidelines
- Act as the main point of contact with DLD representatives, supervisors, and auditors
- Monitor adherence to policies, procedures, and service-level agreements (SLAs)
****Team Leadership & Development****
- Lead, supervise, and support all center staff, including registration officers and customer service team
- Ensure all employees complete required “Ameen” certification and ongoing training
- Maintain high levels of staff performance, professionalism, and accountability
****Customer Experience & Service Quality****
- Ensure a seamless and professional experience for all customers visiting the center
- Handle escalations and resolve complex customer issues in a timely and effective manner
- Monitor service quality and implement improvements where needed
- ****Administrative & Reporting****
- Oversee internal coordination, reporting, and documentation processes
- Ensure accurate record-keeping and proper use of systems and platforms
- Track performance metrics and prepare reports for management and relevant authorities
Requirements
- Bachelor’s degree in Business Administration or a related field
- Minimum 3 years of experience managing a service center or similar operation
- Strong understanding of operational processes and customer service standards
- Experience in real estate, government services, or regulated environments is a strong advantage
- Excellent leadership, communication, and problem-solving skills
- Ability to work in a structured, compliance-driven environment
- Must be eligible to meet DLD requirements for the role
- ****Salary & Benefits****
- Competitive Salary: Based on experience
- Work Visa sponsorship
- Medical insurance
- 30 days of paid annual leave
- Professional and structured working environment
- ****Work Arrangement****
- Full-time, on-site position (UAE-based)
- ****Why Join Us?****
- ✔ Lead operations at a
Real Estate Trustee Office
, a key part of property ownership processes.
✔ Manage a structured, compliance-driven environment with clear impact.
✔ Play a critical role in ensuring accuracy, efficiency, and trust in every transaction.
✔ Join a growing organization with long-term stability and expansion plans.
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