Manager – Partner Product

Overview

Role Summary

Our Leadership Principles

• To succeed in this role, you must embody the following talabat leadership values:
• Own It: Responsible for the results of the team and the standards under which they operate.
• Deep Dive: Fosters a culture of curiosity and problem solving by utilizing data from various perspectives.
• Deliver Value Fast: Drives a sense of urgency in the team to meet objectives, moving quickly and prioritizing based on impact.
• Bring Good Vibes: Fosters optimism and resilience in the team to face challenges and achieve goals.
• Raise the Bar: Sets ambitious goals and builds high-performance teams through coaching, development, and constant feedback.
• Stay Humble: Admits mistakes and leverages diverse perspectives to challenge the status quo and generate innovative solutions.
• What’s On Your Plate?

Product Automation & Self-Service Strategy

• Self-Service Ratio Expansion: Work closely with the central Product team to recommend and implement improvements to Partner-facing features that drive a higher self-serve ratio.
• Reduce AM Overhead: Identify and execute technical improvements to existing digital processes (such as order cancellations, refunds, and disputes) to reduce the volume of 1:1 manual contacts.
• Portal Optimization: Lead the digital experience of the Partner Portal, ensuring it remains the primary, intuitive hub for Food and Local Shop partners to manage their business independently.
• Feature Adoption: Support the roll-out of new products and features aimed at improving business performance and operational efficiency across MENA.

Experience & Product Performance Management

• North Star Metrics: Own the Self-Service Ratio as the primary indicators of a successful, low-friction partner experience.
• Product Performance Tracking: Monitor product performance and usage across MENA countries, providing management with regular reports and actionable insights.
• Data-Driven Roadmap: Identify data-backed insights to further efforts on scalable, automated initiatives, acting as a thought leader for the Partner Growth organization.

Team Leadership & Product Excellence

• High-Performance Coaching: Build a high-performance team through coaching, development, and constant feedback.
• Resource Management: Manage team resources (budget, people) effectively to achieve automation goals.
• Stakeholder Interaction: Coordinate stakeholder meetings across regional sales, global teams, and talabat product/ops teams to ensure seamless alignment on the product roadmap.

Qualifications

• What Did We Order?
• Experience: 7+ years of program or project management experience.
• Industry Background: Prior work experience in an eCommerce, food-tech, or consulting industry is highly preferred.
• Strategic Leadership: Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership is a must.
• Technical Stack: Required proficiency in creating dashboards and visualizations using Tableau, Data Studio, and Looker.
• CRM Expertise: Experience with CRM data, including Salesforce, is required.
• Product Methodology: Deep understanding of product methodologies and demonstrated expertise in the on-time delivery of project solutions with structured documentation.