Manager, Operations Process Engineering

Role overview

Process analysis and redesign

• Conduct current-state process diagnostics and root cause analysis.
• Identify and document re-engineering, automation, and AI opportunities with business rationale and potential impact.
• Map current- and future-state processes, from end-to-end flows to detailed step-by-step designs.
• Design future-state processes and document process logic, business requirements, and capabilities.

Opportunity assessment and collaboration

• Evaluate AI, GenAI, RPA, and workflow automation opportunities for feasibility and scalability; support business cases and ROI analysis.
• Collaborate in cross-functional redesign, solutioning, and feasibility sessions.
• Engage Operations Center SMEs, process owners, IT, Data, and Risk; facilitate workshops to gather requirements and validate solutions.
• Communicate findings and recommendations; escalate risks, dependencies, and compliance considerations for governance review.

Required qualifications

• Bachelor’s or Master’s degree in Industrial Engineering, Business, Innovation, Technology Management, or a related field.
• At least 3 years of experience in process improvement and IT transformation.
• Deep understanding of process design, mapping, value stream analysis, and Lean Six Sigma.
• Ability to produce process documentation, design specifications, and work products to enterprise standards.
• Strong communication and cross-functional facilitation skills; intermediate data analysis and strong PowerPoint skills.
• Interest in and basic understanding of Generative AI, Agentic AI, machine learning, and RPA.
• Self-motivation, structured problem-solving, curiosity, and critical thinking.

Preferred qualifications

• Process improvement certification in Lean, Six Sigma, or equivalent is a nice to have.
• Experience or knowledge in Product Ownership and/or SDLC/AI-DLC is a nice to have.
• Familiarity with Financial Services Operations is a nice to have.

About RBC

What RBC offers

• The posting describes a Total Rewards Program with bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• The posting mentions coaching, development opportunities, challenging work, and opportunities for greater accountability.

Work schedule

• The stated work week is 37.5 hours.