Manager, Operations

The CanCap Group (“CanCap”) is a privately-owned Canadian Financial Services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of finance receivables from credit adjudication through to contract administration, customer service, default management, and post charge-off recoveries.

We are seeking an experienced, results-driven Manager, Payment Operations to lead and optimize our daily operations, manage our Operations team and ensure smooth administrative, financial transaction, and disbursement workflows.

Working closely with the VP, Finance & Operations, the Manager, Payment Operations is responsible for company disbursements and payment operations, as well as daily loan administration and financial transaction processing. The role leads the payment operations and disbursement teams and is accountable for accurate, authorized, and timely payments.

Disbursements: Oversee company disbursements, including invoice processing, payment runs, and vendor and partner remittances.

Payment Controls: Ensure all payments are properly approved, accurate, and released on time.

Transaction Processing: Oversee payment posting, NSF processing, account adjustments, and banking reconciliations.

Team Leadership: Lead, mentor, and evaluate the payment operations and disbursement teams.

Reporting & Escalation: Track SLAs and key metrics, and act as the escalation point for payment issues and disputes.

Audits & Compliance: Direct routine file audits of funded deals to ensure strict adherence to company policies and regulatory/government guidelines.

Documentation & Standards: Standardize, update, and maintain Standard Operating Procedures (SOPs) and training materials across all operational tasks.

Process Improvement: Continuously evaluate operational workflows to identify efficiencies, automate repetitive tasks, and improve overall productivity.

Work seamlessly with Finance, Servicing, Re-marketing, and Sales teams to align business goals and streamline communication.

Foster strong relationships with external partners, auction houses, bailiffs, and dealer networks to ensure high-quality service delivery.

Manage internal inbox oversight to ensure customer and dealer inquiries are handled promptly and professionally.

Please note that CanCap may use artificial intelligence (AI) tools to help screen, assess, or select applicants during the recruitment process. All hiring decisions are made by our team.

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