Client Support Admin and Servicing Rep

As a Client Support Administrator and Servicer, you will support Business Banking customers and clients directly with after-sales-related activities including Ad hoc administrative activities. The Client Support Administrator and Servicer works closely with the clients to gather appropriate documentation and information to fulfill the business requests, taking responsibility for the coordination and execution of client requests, providing relevant recommendations or, when appropriate, referring the client to the appropriate party, while acting as a key interface to internal partners.

Protect our clients managing and minimizing exposures to risk by ensuring compliance with regulatory activities and guidelines, and by adhering to established policies, practices and procedures

1 year of experience in handling customer accounts

Strong administrative and customer service experience

Strong problem solving skills sufficient to address client and operational issues in a timely and effective manner

Strong influencing and negotiating skills to respond professionally to objections and offer resolutions

Organized and detail oriented to manage high volumes of information

Well-developed ability to multi-task

This role is a hybrid work structure, with 50% of your time spent in office and 50% working from home. This could change based on the needs of the business.

To be considered for employment you will need to successfully pass a criminal background check and validate your work experience.

Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.

The CanCap Group and our subsidiaries are an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

Candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.