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Manager IWP

KBR, Inc.
Canberra, AUS
Full-time
Mid-Senior
Onsite
Discovered 2 days ago
Managed service provider operationsService delivery managementTeam leadership and developmentStakeholder engagementClient relationship managementService planning and execution

Full Job Posting

Opportunity

KBR seeks an experienced Manager IWP to lead service delivery in a Managed Service Provider environment.

The role has end-to-end accountability for client outcomes, operational performance, and service excellence while leading multidisciplinary teams.

The manager oversees stakeholder engagement, governance, commercial performance, and continuous improvement with a high level of autonomy.

Responsibilities

  • Ensure services meet agreed scope, schedule, quality, cost, and performance expectations; maintain operational effectiveness and client satisfaction.
  • Monitor performance metrics and address risks, issues, and improvement opportunities.
  • Translate client requirements into delivery plans; oversee planning, coordination, resourcing, and execution of services.
  • Lead, mentor, and develop multidisciplinary teams, including coaching, capability development, and succession planning.
  • Build relationships across Defence, customer, and stakeholder groups; provide clear communication, advice, and insights.
  • Manage stakeholder expectations and ensure delivery meets budgets, commercial obligations, and contracts.
  • Maintain governance, compliance, reporting, and assurance; drive innovation, efficiency, and integrated service improvements.

Ideal candidate

  • Relevant tertiary qualifications and/or equivalent professional experience.
  • Demonstrated leadership in teams, managed services, operational delivery, or complex client-facing projects.
  • Strong stakeholder engagement and relationship management skills.
  • Ability to deliver against scope, schedule, cost, quality, governance, and compliance requirements.
  • Commercial acumen, including cost management, financial oversight, and contract awareness.
  • Excellent communication, problem-solving, and decision-making capabilities.
  • Experience in Defence, managed services, or another complex multi-stakeholder environment is valued.
  • Experience leading service transformation, optimisation, or continuous improvement initiatives.
  • Must hold and maintain an active NV1 Security Clearance; applicants must hold NV1 or above.

What KBR offers

  • Flexible working, competitive salary with annual reviews, paid parental leave, income protection, corporate rewards, salary packaging, and employee stock purchase plans.
  • Health benefits include flu shots, skin checks, and discounted private health insurance.
  • Career development includes online learning, mentorship, and career pathways.

Compensation

  • The posting describes a competitive salary with annual reviews; no specific pay cadence or amount is stated.

Workplace context

  • The role works alongside Defence stakeholders and industry experts; the posting also mentions flexible working.

About KBR

KBR provides science, technology, and engineering solutions and supports Australian infrastructure, energy transition, and national security priorities.

Candidates joining the Mission Technology Solutions business before its planned separation will transition to Trinzic when the separation is complete and will not need to reapply.

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