Manager, Innovation (18-month Contract)

Role overview

Platform development and process improvement

• Lead requirements gathering, business analysis, process mapping, quality assurance, and solution design for process improvement and digital transformation.
• Document requirements, user stories, acceptance criteria, and testing activities with stakeholders and development teams.
• Support design, implementation, enhancement, and governance of business applications, including ServiceNow, Salesforce, SharePoint, Microsoft 365, and Kontent.ai.
• Create training materials, standard operating procedures, user guides, and supporting documentation.
• Lead change management, communication, training, and adoption; provide application troubleshooting and ongoing support.
• Manage platform content, data quality, and configurations; monitor deliverables, risks, and issues.
• Identify process optimization, automation, and continuous-improvement opportunities.

Project planning and management

• Lead concurrent projects from requirements gathering through implementation and transition to support.
• Define project scope, objectives, requirements, timelines, budgets, and success measures with stakeholders.
• Maintain project plans, status reports, risk logs, and governance documentation; facilitate meetings and workshops.
• Manage risks, issues, dependencies, and change requests and remove roadblocks.
• Track project progress, adoption metrics, and business outcomes.

Candidate qualifications

• Undergraduate degree in Information Technology, Business, or a related field, or equivalent education and experience.
• At least four years of relevant experience and demonstrated expertise in legal innovation tools, platforms, and technology-enabled business solutions.
• Experience delivering projects using Agile, Waterfall, and hybrid methodologies.
• Experience using AI-enabled technologies to improve productivity, business processes, user experience, and operational efficiency.
• Strong communication, presentation, analytical, organizational, problem-solving, and stakeholder-management skills.
• Ability to work independently, manage competing priorities, adapt to ambiguity, and support organizational change.
• English and French bilingualism is an asset.

Preferred certifications

• PMP, CBAP, PMI-PBA, Prosci, Agile, Scrum, or related certifications are considered an asset.

Compensation

• For Toronto or Vancouver, the annual salary range is CAD 100,000–CAD 115,000. Pay may vary based on job-specific knowledge, skills, and experience.

Benefits and culture

• Benefits begin on the first day and include insurance premiums paid by the firm.
• The firm offers professional development, growth opportunities, community involvement, and an inclusive, collaborative culture.

Application process

• The firm uses AI technology in application screening.