Manager, Infrastructure Operations
Role Overview
Reports to the Director of Technology Infrastructure & Cloud Services and leads Infrastructure Operations.
Directs planning, development, maintenance, and long-range budgeting for college information systems infrastructure.
Accountable for design, development, operation, and escalated support of enterprise and client computing infrastructure.
Leads IT service provision, service-level management, project delivery, staff, budgets, and asset inventory.
Key Skills for This Role
Full Job Posting
Role overview
Reports to the Director of Technology Infrastructure & Cloud Services and leads Infrastructure Operations.
Directs planning, development, maintenance, and long-range budgeting for college information systems infrastructure.
Accountable for design, development, operation, and escalated support of enterprise and client computing infrastructure.
Leads IT service provision, service-level management, project delivery, staff, budgets, and asset inventory.
Key responsibilities
- Lead infrastructure operations across networking, cloud, servers, data centres, storage, and virtualization.
- Ensure infrastructure availability, performance, security, scalability, and reliability.
- Lead cloud adoption, infrastructure modernization, technology refresh, and automation initiatives.
- Manage multidisciplinary teams, including staffing, performance, training, and succession planning.
- Oversee incident management, disaster recovery, business continuity, backup, and infrastructure risk.
- Manage budgets, vendors, contracts, SLAs, procurement, assets, and service performance.
- Establish operational standards, monitoring, KPIs, and continuous improvement practices.
- Partner with IT leadership, cybersecurity, architecture, and business stakeholders on technology strategy and roadmaps.
- Evaluate technologies and develop recommendations, business cases, and implementation plans.
- Develop operational plans, align resources, select and implement technologies and processes, and establish departmental policies and procedures.
- Improve client service and interfaces between business, clients, and IT; gather and address customer requirements.
- Participate in the Change Advisory Board and conduct post-mortems on IT service incidents and problems.
Required qualifications
- Post-secondary degree or diploma in Computer Science, Information Technology, Engineering, or a related discipline.
- 7+ years of progressive IT infrastructure operations experience, including leadership responsibilities.
- Experience leading multidisciplinary teams across networking, cloud, servers, and data centre operations.
- IT leadership experience in higher education or the public sector, including familiarity with complex structures, governance, procurement, and stakeholder requirements.
- Strong experience with enterprise networking, cloud infrastructure, virtualization, servers, and data centres.
- Experience with infrastructure modernization, cybersecurity, disaster recovery, and business continuity.
Candidate attributes
- Self-directed and collaborative leader with strong interpersonal and communication skills.
- Client-service focus and ability to build positive relationships.
- Able to organize, prioritize, and track multiple projects and competing tasks.
- Sound judgment, problem-solving, and conflict-resolution skills.
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