Manager IM/IT

Role

Job details

• Permanent position in Ottawa, Ontario.
• Hybrid work arrangement with a minimum of two days per week onsite.

Key responsibilities

• Lead enterprise architecture practices and processes and advise on technology priorities, roadmaps, and operational objectives.
• Lead the cybersecurity program and a team delivering end-user computing, service desk, cloud, on-premises infrastructure, and enterprise application services.
• Set team objectives, coach and direct staff, support professional development, and conduct performance reviews.
• Oversee ITIL change management, service desk prioritization, maintenance, and service improvement.
• Support procurement and managed-service opportunities; oversee vendor performance, SLAs, dispute resolution, and service improvements.
• Govern SDLC practices and compliance with intellectual property agreements and regulatory requirements.
• Guide organizational AI initiatives and build relationships with executives, business leaders, vendors, consultants, and external partners.
• Contribute to annual planning, budgeting, reporting, and strategic technology initiatives.

Education and experience

• Bachelor’s degree in Computer Science or equivalent combination of education and experience.
• 5–10 years in a managerial role leading IT teams.
• Experience managing service desk operations and leading or supporting a cybersecurity program.
• Knowledge of enterprise architecture principles and technology strategy development.
• Experience with on-premises and cloud infrastructure, vendors and MSPs, and operational planning, budgets, and annual reporting.

Technical qualifications

• Knowledge of ITIL, NIST, ISO 27001, ITSG-33, or similar industry-recognized frameworks.
• Knowledge of network architecture, workstation configuration, server administration, and cybersecurity best practices including Zero Trust.
• Strong understanding of systems analysis, software development methodologies, and IT operations.
• Excellent verbal and written communication, presentation, and stakeholder-engagement skills; able to work in a highly regulated environment.

Security and language requirements

• Must hold or be eligible to obtain a Secret Security Clearance.
• Bilingual imperative (SISS). Existing Government of Canada, CSPS, Crown Corporation, or equivalent language test results are strongly preferred.

Preferred qualifications

• CISSP or CISM certification is an asset.
• Experience in federal government, Crown Corporations, or another highly regulated environment is an asset.