Manager Enterprise Application

Overview

Key Responsibilities

• Manage the development, implementation, support, and continuous improvement of enterprise applications.
• Lead application lifecycle management, including upgrades, patches, releases, performance optimization, and end-of-life planning.
• Design, implement, and support workflow automation and document management solutions.
• Collaborate with business stakeholders to gather requirements and translate them into technology solutions.
• Support business process re-engineering and digital transformation initiatives.
• Ensure applications comply with governance, security, audit, and regulatory requirements.
• Develop and maintain application roadmaps aligned with business strategy.
• Manage application vendors, system integrators, and technology partners, ensuring delivery against contractual obligations and service level agreements.
• Lead application support activities, including incident, problem, change, and release management.
• Oversee application integrations, APIs, middleware, and data exchange between enterprise systems.
• Ensure high availability, performance, and reliability of enterprise applications.
• Coordinate application testing activities, including system integration testing, user acceptance testing (UAT), and regression testing.
• Maintain application documentation, architecture diagrams, support procedures, and change management records.
• Work closely with cybersecurity teams to ensure secure application design, vulnerability remediation, and compliance with security standards.
• Manage and mentor application support and development teams where applicable.
• Support cloud, on-premises, and hybrid application environments.

Education

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
• Relevant certifications such as ITIL, PMP, Agile, Microsoft, Oracle, or cloud certifications are desirable.

Experience

• 7–10 years of experience in enterprise application development, implementation, or application management.
• Proven experience managing enterprise-scale business applications in medium to large organizations.
• Experience working within regulated industries such as government, pension funds, financial services, insurance, healthcare, or similar environments is preferred.
• Experience managing technology vendors, support contracts, and third-party service providers.

Technical Skills

• Strong experience with:
• .NET / C#

• Workflow Automation Platforms

• Enterprise Applications

Experience

• with the following is highly desirable:
• React
• Angular
• JavaScript
• Node.js
• REST APIs and API integrations
• Middleware and enterprise integration platforms
• Cloud platforms (Microsoft Azure, AWS, or Google Cloud)

• Document Management Systems

• ERP platforms (Oracle, SAP, Microsoft Dynamics, Infor, or similar)
• Identity and Access Management (IAM) solutions

Service Management & Governance

• Strong understanding of ITIL processes including Incident, Problem, Change, Release, and Service Request Management.
• Experience implementing governance, audit, compliance, and security controls within enterprise applications.
• Knowledge of cybersecurity best practices, secure software development, and vulnerability management.

Business & Leadership Skills

• Strong stakeholder management and business analysis skills.
• Excellent communication and presentation skills.
• Ability to engage effectively with business users, executive management, auditors, and external vendors.
• Proven ability to prioritize competing demands and manage multiple initiatives simultaneously.
• Experience leading cross-functional teams and mentoring technical resources.
• Strong problem-solving, analytical, and decision-making capabilities.

Preferred Experience

• Experience with digital transformation programs.
• Experience implementing enterprise workflow and document management solutions.
• Experience supporting ERP, CRM, HRMS, or financial systems.
• Experience in pension, social insurance, government, or public sector organizations.
• Experience with data governance, master data management (MDM), and enterprise reporting platforms.