Manager

Job Purpose

• Our Corporate Communications, Marketing and Brand team is responsible for conveying the essence of Emirates Group.
• Our team is pivotal in representing the attitudes, beliefs and goals of our organisation across the globe, both internally and with our customers alike!
• The role of the Manager - Digital Product Design will be responsible for leading and managing the delivery of end-to-end user experience design, including research, ideation, conception, detailed design, prototypes and validation across multiple products and areas.
• They will work with a number of product teams to guide design and collaborate with counterparts in the digital product team and within CCMB, and ensure the delivery of the highest quality product design solutions.
• In this role, you will:
• Manage and develop a team of designers (both in- and out-sourcing models), setting clear goals, managing project loads and allocating designers accordingly, ensuring deadlines are met and setting up team members for overall success.
• Provide governance of visual and interaction design standards including overall responsibility for the department design system. Constantly review and makes improvements to guidelines and workflows.
• Leads the design team's approach to information architecture, multi-step, and cross-platform flows considering the holistic user experience. Ensure effective prototyping and user testing techniques.
• Use design thinking process to educate designers, product owners and the wider CCMB team on how to best approach problems.
• Collaborate with backlog, objectives and key results (OKR) definition. Oversee roadmap development and goals, ensure solutions achieve measurable and impactful goals.
• Ensure qualitiative and quantitave data and OKRs inform all work and that roadmaps are user-centered and data-informed.
• Coach designers on presentation and communication abilities. Provide an empathic leadership approach, but also project assertiveness.
• Take a leadership role in cross-discipline initiatives: responsible for overall end-to-end product design process including all channels, devices, and dependencies.
• Work with Manager Digital Product and Manager Production to ensure that overall digital product delivery is of high standards. Foster a digital product operating model that supports effective collaboration, mutual respect and efficiency across the product development value chain.

Qualification

• To be considered for this role, you must meet the below requirements:
• Degree or Honours (12+3) or equivalent in a relevant discipline
• 8+ years experience experience of designing digital products for mobile web in travel service marketing airline or a related industry
• Ability to articulate a comprehensive product design vision for Emirates Group businesses, align teams on common standards, as well understand granularity to ensure the highest quality solutions.
• Minimum 3 years of experience leading and inspiring design teams.
• Familiarity with user research programs and testing methodologies.
• Knowledge/skills:
• Experience overseeing an IxD in an international service organization, tasked with delivering product design for a wide range user groups and for different lines of business (international contexts, multi-language localization, accessibility for people with disabilities, etc.)
• Expert knowledge of user experience /interface design patterns process and standard UCD methodologies
• Data-driven design skills, knowledge, production value and attention to detail
• Ability to communicate clearly, concisely, and persuasively, both verbally and in writing
• Ability to create wireframes as well as interactive prototypes
• Demonstrated expertise in web standards and accessibility standards.
• Active interest in supporting ongoing growth and development of IxD at Emirates
• Extensive knowledge of DesignOps
• At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers.
• So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits